Collection Specialist

About the role

RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and continues to expand. The company builds its culture around “serving our customers and not just providing them service,” supporting and empowering employees with excellent training and tools to deliver a unique and exceptional experience. The team is essential to success, which is why RNR offers competitive compensation, generous benefits, and a great work environment.

Responsibilities

• Maintain customer relationships
• Spend most of the day on the phone or computer
• Review applications to identify and create opportunities to renew customer agreements
• Provide excellent customer service via phone calls regarding expired agreements and references on expired accounts
• Assist in resolving issues to facilitate renewal and prompt payment as needed
• Schedule voluntary turn‑ins of merchandise
• Go into the field to pick up product and distribute door hangers
• Use patience and tact to enhance customer relationships
• Handle challenging opportunities quickly while delivering top‑notch customer service
• Multitask while managing call pace and staying focused on the customer
• Meet weekly goals
• Thrive in a fast‑paced, people‑driven environment and gain satisfaction from contributing to the company’s success

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent‑to‑own
• Valid driver’s license with a clean driving history
• Ability to pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English (bilingual is a plus)
• Strong computer and phone skills

Skills

• Positive – can‑do attitude that helps you rise to challenges
• Communicator – strong communication skills, especially over the phone
• Passion for customer service – motivated to maintain relationships with customers
• Patient – able to work with customers even when they’re upset
• Multitasker – able to prioritize and juggle multiple tasks effectively throughout a busy workday

Benefits

• Medical, dental, and vision insurance
• Long‑ and short‑term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential

Pay

Average Collections Specialist makes $16.00 to $20.68 in total, including bonuses.

Schedule

• Monday‑Friday: 8:30 am – 6:30 pm
• Saturday: 8:30 am – 3:30 pm
• One weekday off each week
• Sundays off