Collection Specialist
Benefits
- Medical, dental, and vision insurance
- Long- and short-term disability
- Accident, critical illness, and cancer plans
- 401(k) matching plan
- Paid holidays
- Growth potential
Requirements
- Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
- Valid driver's license with a clean driving history
- Can pass a drug screen and background check
- Able to work a flexible schedule
- Professional communication skills in English (bilingual is a plus!)
- Strong computer and phone skills
Qualifications
Positive - a can-do attitude that helps you rise to challenges.
Communicator - strong communication skills especially over the phone.
Passion for customer service - motivated to maintain relationships with our customers.
Patient - ability to work with customers even when they're upset.
Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday.
Skills
Excellent customer service skills
Ability to multitask while managing the pace of a call and keeping focused on the customer
Patience and tact essential in enhancing relationships with customers
Handle challenging opportunities quickly while providing top-notch customer service
About the role
RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service". We support and empower our employees with excellent training and tools which enable them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.
Responsibilities
Monday-Friday, 8:30 am-6:30pm and Saturday 8:30am-3:30pm with one weekday off each week and Sundays off.
Maintain customer relationships by arriving ready to work.
Strive to recognize and create opportunities to renew customer agreements.
Make phone calls to customers regarding expired agreements as well as references on expired accounts.
Assist in resolving issues to facilitate renewal and prompt payment as necessary.
Schedule voluntary turn-ins of merchandise.
Go out into the field to pick up product and do door hangers.
Handle challenging opportunities quickly while providing top-notch customer service.
Schedule
Monday-Friday, 8:30 am-6:30pm and Saturday 8:30am-3:30pm with one weekday off each week and Sundays off.