Collection Specialist

About RNR Tire Express

RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service". We support and empower our employees with excellent training and tools which enable them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.

The Day-to-Day

You can be found in the office Monday-Friday, 8:30 am-6:30 pm and Saturday 8:30 am-3:30 pm with one weekday off each week and Sundays off. Each day, you arrive at the office ready to maintain our customer relationships.

• Spend most of your day on the phone or on the computer
• Look over applications, recognize and create opportunities to renew customer agreements
• Provide excellent customer service as you make phone calls to customers regarding expired agreements as well as references on expired accounts
• Actively listen, assist in resolving issues to facilitate renewal and prompt payment as necessary
• Schedule voluntary turn-ins of merchandise
• Go out into the field to pick up product and do door hangers
• Use patience and tact to enhance relationships with customers
• Handle challenging opportunities quickly while providing top-notch customer service
• Multitask while managing the pace of a call and keeping focused on the customer
• Meet weekly goals

Our Ideal Candidate

• Positive - a can-do attitude that helps you rise to challenges
• Communicator - strong communication skills especially over the phone
• Passion for customer service - motivated to maintain relationships with our customers
• Patient - ability to work with customers even when they're upset
• Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Can pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English (bilingual is a plus!)
• Strong computer and phone skills

Pay & Benefits

An average Collections Specialist makes $16.00 to $20.68 in total with the bonuses.

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential
• Family atmosphere