Collection Specialist

About RNR Tire Express

RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service". We support and empower our employees with excellent training and tools which enable them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.

Schedule

Monday–Friday, 8:30 am–6:30 pm and Saturday 8:30 am–3:30 pm, with one weekday off each week and Sundays off.

Responsibilities

• Maintain customer relationships
• Spend most of the day on the phone or computer
• Review applications to recognize and create opportunities to renew customer agreements
• Provide excellent customer service while making calls to customers regarding expired agreements and references on expired accounts
• Actively listen to assist in resolving issues to facilitate renewal and prompt payment as necessary
• Schedule voluntary turn-ins of merchandise
• Go into the field to pick up product and do door hangers
• Use patience and tact to enhance relationships with customers
• Handle challenging opportunities quickly while providing top-notch customer service
• Multitask while managing the pace of a call and keeping focused on the customer
• Meet weekly goals

Qualifications

• Positive attitude and ability to rise to challenges
• Strong communication skills, especially over the phone
• Passion for customer service and motivated to maintain customer relationships
• Ability to work with upset customers patiently
• Ability to prioritize and juggle multiple tasks effectively throughout a busy workday
• Experience as a rental agent, account executive, account manager, account collection, or in rent-to-own
• Valid driver's license with a clean driving history
• Ability to pass a drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English (bilingual is a plus)
• Strong computer and phone skills

Pay

$16.00 to $20.68 total with bonuses.

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential