Collection Coordinator - Water Accounts

About the role

The Department of Utilities is seeking a Collection Coordinator in our Water Accounts Division. This person will supervise, monitor, and coordinate the collections process.

Responsibilities

• Ensure the legal requirements for collection are met.
• Plans, directs and coordinates processes for the collection of delinquent accounts including generating demand letters, warrants-in-debts, liens, notices of satisfaction and all other relevant collection activities and/or paperwork.
• Schedules and attend court proceedings to obtain judgments against seriously delinquent account holders and testify at court hearings.
• Process both property and bank account liens and garnishments.
• Prepares various monthly reports detailing collection efforts for both active and inactive accounts.
• Cooky with Hampton Roads Sanitation District in the collection of monies owed and delinquent field activities executed.
• Analyze and recommend redesigned processes and procedures.
• Create internal controls and supporting documentation.
• Manage and track cash transactions.
• Calculate shortages and overages and prepare daily deposits.
• Reconcile cash fund and order cash supplies as needed.
• Process and post customer's payments.
• Initiate contact with delinquent customers to establish payments and/or payment arrangements.
• Prepare and review various reports to complete balance transfers, bankruptcy petitions and annual write-offs.
• Resolve customer escalations and prepare written responses to customer inquiries including but not limited to, Pay Off Requests.
• Participate in employee selection process by conducting interviews.
• Supervise and develop staff by facilitating training sessions, developing individual performance objectives, coordinating assignments, reviewing work products and monitoring work performance, preparing evaluations, providing feedback and motivating and rewarding team for meeting expectations.
• Provide administrative support by processing boat permits and opening and sorting mail.
• Participate in various special projects including system User Acceptance Testing and system upgrades.
• Perform other job duties as needed.

Requirements

• Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school.
• Appropriate certification may be awarded upon satisfactory completion of advanced study or training.
• Two years experience in Customer Service.
• The desired candidate will possess two years collection experience.
• Keen knowledge of generating warrants, liens and processing garnishments.

Qualifications

• High School Diploma or GED.
• Some college, training or certifications.
• Associate's Degree.
• Bachelor's Degree.
• Master's Degree or higher.

Skills

• Generating warrants.
• Processing garnishments.
• Preparing monthly reports.
• Attending court hearings.
• Managing cash transactions.
• Calculating shortages and overages.
• Reconciling cash funds.
• Processing customer payments.
• Initiating contact with delinquent customers.
• Preparing written responses to customer inquiries.
• Conducting employee selection process.
• Facilitating training sessions.
• Developing individual performance objectives.
• Coordinating assignments.
• Reviewing work products.
• Motivating and rewarding team.
• Providing feedback.
• Administering administrative support.
• Processing boat permits.
• Opening and sorting mail.
• Participating in special projects.

Benefits

• Paid holidays.
• Vacation and sick leave.
• Employer paid pension plan.
• Basic life insurance.
• Voluntary participation in medical and dental plans.
• Section 457 deferred compensation.
• Long-term disability.
• Optional life insurance for self, spouse and children.
• Medical and dependent care reimbursement plans.
• Access to membership in credit union.
• Employer provided parking.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about schedule are not specified in the job posting.