Collection Coordinator

Position Summary

The primary purpose of this position is to provide resolve overdue invoices and collect payments from customers. Openly communicate with Management providing recommendations for your collection efforts.

General Duties And Responsibilities

• Monitor aging data for accounts receivable and identify overdue balances.
• Contact customers with overdue balances and attempt to collect entirely or negotiate a payment plan to collect in installments.
• Utilize collection tools such as phone calls, emails, letters, third party placements and negotiations with debtors.
• Document and maintain collection efforts with notes and reminders in the system.
• Establish follow up contact to maintain pursuit of the collection efforts of accounts.
• Escalate complex collection situations in excess of $10k to management.
• Recommend accounts to external 3rd party collection agencies or attorneys.
• Identify and escalate potential bad debt accounts to management.
• Openly communicate with internal field associates and management to advise of balance and account status.
• Provide invoices and statements to customers as needed.
• Prepare and submit periodic reporting to management as requested.
• Other similar duties as assigned.

Position Qualifications

• Knowledge, Skills and Abilities:
• Attention to details and proficiency with mathematics necessary to do the job well.
• Demonstrate good communication skills, written and verbal.
• Work well in fast paced environment.
• Exercise solid organizational and communication skills.
• Knowledge of computerized accounting systems.
• Good phone skills and computer literacy (MS Office).
• Ability to work independently and effectively manage time.
• Must be dependable with a stable work history.
• Ability to follow verbal and written directions.
• Ability to adapt to a changing schedule as directed.
• Ability to be a positive representative of the Company both internally and externally.
• Ability to work with respect and cooperation at all times with fellow employees and customers.

Job Description

• Must be committed to working safely at all times.
• Experience/Education:
• A high school diploma or GED is required.
• Minimum of 3 years of experience in office environment.
• Prior cash processing experience preferred.

Physical Requirements

• Sit for extended periods of time, stand, walk, bend, crouch, squat, and twist on occasion.
• Move about in an office environment.
• Perform light lifting of supplies and materials from time to time.
• Communicate with and exchange information verbally and in writing.
• Move about in an office environment.
• Use repetitive motion.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Work requires physical efforts associated with using the computer and phone to access information.
• Regularly in an office environment.
• Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
• Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
• Regularly exposed to sensory demands due to excessive computer use.
• The noise level in the work environment is usually moderate.
• This position is required to be performed at the work site during regularly scheduled hours.
• Physical presence at the work site is required.

Working Environment

• While performing the duties of this Job, the employee is:
• Regularly in an office environment.
• Regularly interrupted to meet the needs and requests of fellow employees and/or customers.
• Regularly required to manage a number of tasks at one time.
• Regularly experience a busy environment that will require excellent organizational and time and stress management skills.
• Regularly exposed to sensory demands due to excessive computer use.