Collateral Management Associate

About the role

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values-driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups. If you’re looking for a fast-paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

Responsibilities

• Support collateral recovery activities by gathering, reviewing, and updating account and vehicle location information for delinquent accounts assigned for repossession.
• Use established skip-tracing tools and procedures to help identify potential customer or collateral location information and communicate updates to internal partners and approved vendors.
• Work an assigned queue of repossession accounts using established processes and approved skip-tracing tools to gather and update customer and collateral location information.
• Update vehicle location information with approved repossession vendors and internal partners to support collateral recovery activities.
• Review assigned accounts to identify and validate missing, incomplete, or inaccurate customer or vehicle location information, escalating issues as needed.
• Document account activity accurately and enter updates into appropriate systems in accordance with internal policies and procedures.

Requirements

• 0–2 years of collections, customer service, financial services, or related experience.
• Exposure to collections, repossession, collateral recovery, or skip-tracing processes preferred.
• High school graduate or GED equivalent.
• Bachelor’s degree preferred.
• Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.
• Ability to use approved skip-tracing tools and internal systems to research, update, and document account and collateral information.
• Basic computer proficiency, including Microsoft Office and the ability to learn and navigate internal systems.
• Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.
• Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record with delivering seamless customer experiences.
• Able to thrive in a performance coaching environment.

Qualifications

• Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.
• Ability to use approved skip-tracing tools and internal systems to research, update, and document account and collateral information.
• Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.
• Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record with delivering seamless customer experiences.
• Able to thrive in a performance coaching environment.

Skills

• Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.
• Ability to use approved skip-tracing tools and internal systems to research, update, and document account and collateral information.
• Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.
• Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record with delivering seamless customer experiences.
• Able to thrive in a performance coaching environment.

Benefits

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts.
• Comprehensive health coverage – medical, dental, and vision plans.
• Employer-funded HSA contributions to help reduce healthcare costs.
• 401(k) with company match and immediate vesting from day one.
• 100% company-paid life and disability insurance.
• Wellbeing benefits including fitness and health resources.
• Leadership programs and career development that support continuous learning.
• Paid Volunteer Time Off and a company charitable donation in your honor.

Pay

$39,088.00 - $58,632.00

Schedule

Full-time