Collaborative Care Coordinator

About the role

The largest pediatric practice in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics is dedicated to providing excellent medical care in a family and community-based environment. We uphold the highest standards of a patient-centered medical home that focuses on quality, personalized, and effective medical care.

Responsibilities

• Provide strong support to a team of collaborative care coordinators, fostering a culture of collaboration, accountability, and continuous improvement.
• Demonstrate knowledge and skills in care coordination, ensuring seamless integration of healthcare services and resources.
• Create community partnerships that are dedicated to helping children and families overcome barriers as referral sources.
• Create quality care plans to optimize patient outcomes and enhance the quality of collaborative care.
• Maintain a collaborative care case load and provide coverage and back up to other team members.
• Conduct timely documentation, and monitor individual KPI’s.
• Ensure compliance with relevant regulations, standards, and best practices.
• Carefully coordinate care with state agencies, schools, behavioral health agencies, and community providers, to problem solve any issues and ensure effective resources are in place.
• Create referrals to community providers to support family needs.
• Provide customer service to families who indicate a need for care coordination and referral supports.
• Work with families in person or on the phone, being responsive to the family’s needs.
• Develop, recruit, organize, and facilitate group skills sessions or support groups, creating a safe and inclusive environment for participants to share experiences, build connections, and acquire essential skills.
• Evaluate the effectiveness of group interventions, gather feedback, and make data-driven adjustments to enhance the impact of the group sessions on individual and collective wellbeing.

Qualifications

• A minimum of 2 years of experience in case management or service coordination required.
• Experience and skill working with children and families who may be high risk or at risk.
• Knowledge of regulations and laws relating to clinical psychology/social work practices.
• Experience with behavioral health and mental health conditions.
• Strong interpersonal skills and ability to communicate effectively with families, colleagues (e.g. physicians, psychologists, social workers, and other team members), community agencies, etc.
• Understanding of principles of legal documentation and medical records release of information.
• Working knowledge of basic computer software programs: MS Office and EMR.

Benefits

Angel Kids offers a competitive base salary and comprehensive medical, dental, vision, life, short and long term disability insurance package, and paid time off. Equal opportunity employer.