Cog Railway Ticket Office Supervisor

About the role

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

Responsibilities

• Assist customers with the booking aspect of their Cog Railway experience.
• Support customers in person, on the phone, online or a combination of these.
• Answer customers' questions, make travel suggestions, book tickets and scan tickets as passengers board the trains.
• Complete other special assigned duties as needed.
• Ensure that all ticket agents are properly trained in ticket office duties and procedures and assist them as needed.
• Delegate and supervise daily ticket agent duties such as checking and responding to voicemail, responding to customer emails, answering phone calls and handling the ticket window.
• Cover for dispatcher while they take lunch as needed.
• Aid with Broadmoor packages and special reservations as needed.
• Aid with Group Sales payments.
• Cover for Asst. Traffic Manager and Traffic Manager in coordinating ticket office SOPs.
• Aid in responses to guest reviews on Yelp, TripAdvisor, etc.
• Aid with ticket office staff scheduling as needed.
• Sell tickets, handle cash and credit cards.
• Utilize RocketRez reservation and ticketing system.
• Maintain knowledge about general Cog Railway information and frequently asked questions in order to assist customers and enhance their experience.

Requirements

• High school diploma or General Education Degree (GED).
• Equivalent or a combination of education and experience will be considered.
• Previous supervisory experience a plus.
• Customer service experience a plus.
• Basic computer and typing skills.
• Ability to communicate politely and effectively in person and by phone.
• Experience handling cash a plus.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Valid Driver's License required.

Qualifications

• The employee is occasionally required to lift/pull/push up to 25 pounds and will be working in conditions that are both inside and outside at times.
• The employee is occasionally exposed to wet, snow and ice conditions.
• The employee may work in close proximity to diesel engines and train horns.

Skills

• Customer service skills.
• Computer skills, particularly with RocketRez.
• Ability to handle money.

Benefits

Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world. Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.

Pay

$18.00 per hour

Schedule

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.