Coffeehouse Manager - North End Market, Virginia Beach

Essential Functions

• Oversee daily market operations to ensure efficient counter-service flow, product quality, and guest satisfaction.
• Provide hands-on leadership by assisting with barista service, sandwich preparation, food assembly, and guest service during peak periods.
• Manage operations across multiple service categories including espresso beverages, breakfast pastries, cook-to-order items, grab-and-go offerings, and fresh food items.
• Organize and manage staff scheduling to align labor with business demand and seasonal fluctuations.
• Train, mentor, and develop team members on coffee preparation, food production, service standards, and hospitality.
• Ensure all food preparation and beverage service comply with health, safety, sanitation, and food handling standards.
• Monitor product quality and consistency across all offerings including specialty coffee drinks, prepared foods, and dessert items.
• Manage inventory levels and oversee ordering of food, coffee, retail, and operational supplies.
• Maintain accurate sales reporting, cash handling procedures, and operational documentation.
• Conduct daily inspections of the market, equipment, and preparation areas to ensure operational readiness.
• Monitor guest feedback and resolve concerns professionally and promptly.
• Coordinate special orders, large takeout orders, or small catering requests when applicable.
• Participate in hiring, onboarding, performance management, discipline, and termination processes in accordance with company policy.
• Foster a strong team culture focused on hospitality, efficiency, and collaboration with other hotel departments.

Qualifications

• No. of Employees Supervised: Varies by season; includes baristas, food preparation team members, and market attendants.
• Travel Required: Limited travel for training or company meetings may be required.
• Hours Required: Forty to fifty hours per week over a five-day period; flexibility required based on business needs, seasonal volume, and special events. Evening and weekend shifts are required.
• Physical Requirements: Ability to traverse all areas of the market quickly and efficiently. Prolonged periods of standing and walking are required. Must be able to lift up to 40 pounds and assist with food and beverage service duties as needed.