RETAIL DINING MANAGER, COFFEE SHOP/CAFE - HOSPITAL

Job Summary

The Retail Dining Manager role is an exciting opportunity for a motivated, customer-focused leader who thrives in a fast-paced healthcare environment and is passionate about delivering an exceptional guest experience. This position oversees retail dining operations within a 720-bed hospital, including management of the hospital coffee shop and a team of approximately 20 associates.

Key Responsibilities

• Oversee the day-to-day operations of the hospital's retail dining and coffee shop venues
• Lead, develop, coach, and support a team of approximately 20 frontline associates
• Ensure exceptional customer service and create a welcoming experience for patients, visitors, and hospital staff
• Manage staffing, scheduling, hiring, onboarding, training, and performance management
• Maintain cash controls, payroll records, and labor productivity
• Develop and manage budgets, forecasts, and financial reporting for retail operations
• Control food, supply, and labor costs while identifying opportunities for operational efficiencies
• Maintain inventory levels and oversee purchasing activities
• Ensure compliance with all food safety, sanitation, and regulatory standards
• Partner with culinary and marketing teams to implement new retail concepts, menu offerings, and promotional programs
• Analyze retail trends and customer feedback to enhance sales and guest satisfaction
• Serve as the primary liaison with hospital stakeholders regarding retail dining operations
• Support special events, promotions, and department initiatives as needed

Preferred Qualifications

• Three or more years of supervisory or management experience in food service, retail dining, hospitality, or healthcare food service
• Associate's degree in business, hospitality, or food and beverage is a plus
• Experience managing high-volume retail, café, coffee shop, or dining operations
• Healthcare, hospital, senior living, university dining, or hospitality experience strongly preferred
• Proven ability to lead, coach, and develop frontline teams in a customer-focused environment
• Strong knowledge of retail food service operations, food safety, sanitation, inventory management, and cost controls
• Experience managing budgets, financial reporting, forecasting, and labor productivity
• Excellent communication, relationship-building, and customer service skills
• Proficiency with Microsoft Office and other business-related software applications
• ServSafe® Certification preferred

Additional Information

Reports to: Senior Director of Dining Services
Schedule: Full time; primarily Monday through Friday with rotating weekends and holidays. This leadership role requires flexibility to support both morning and evening operations, as well as occasional overnight coverage based on business needs.
Additional schedule details will be discussed during the interview process
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.
TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.

TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary: The Retail Dining Manager role is an exciting opportunity for a motivated, customer-focused leader who thrives in a fast-paced healthcare environment and is passionate about delivering an exceptional guest experience. This position oversees retail dining operations within a 720-bed hospital, including management of the hospital coffee shop and a team of approximately 20 associates.

Key Responsibilities: Oversee the day-to-day operations of the hospital's retail dining and coffee shop venues
Lead, develop, coach, and support a team of approximately 20 frontline associates
Ensure exceptional customer service and create a welcoming experience for patients, visitors, and hospital staff
Manage staffing, scheduling, hiring, onboarding, training, and performance management
Monitor and maintain cash controls, payroll records, and labor productivity
Develop and manage budgets, forecasts, and financial reporting for retail operations
Control food, supply, and labor costs while identifying opportunities for operational efficiencies
Maintain inventory levels and oversee purchasing activities
Ensure compliance with all food safety, sanitation, and regulatory standards
Partner with culinary and marketing teams to implement new retail concepts, menu offerings, and promotional programs
Analyze retail trends and customer feedback to enhance sales and guest satisfaction
Serve as the primary liaison with hospital stakeholders regarding retail dining operations
Support special events, promotions, and department initiatives as needed

Preferred Qualifications: Three or more years of supervisory or management experience in food service, retail dining, hospitality, or healthcare food service
Associate's degree in business, hospitality, or food and beverage is a plus
Experience managing high-volume retail, café, coffee shop, or dining operations
Healthcare, hospital, senior living, university dining, or hospitality experience strongly preferred
Proven ability to lead, coach, and develop frontline teams in a customer-focused environment
Strong knowledge of retail food service operations, food safety, sanitation, inventory management, and cost controls
Experience managing budgets, financial reporting, forecasting, and labor productivity
Excellent communication, relationship-building, and customer service skills
Proficiency with Microsoft Office and other business-related software applications
ServSafe® Certification preferred

Additional Information: Reports to: Senior Director of Dining Services
Schedule: Full time; primarily Monday through Friday with rotating weekends and holidays. This leadership role requires flexibility to support both morning and evening operations, as well as occasional overnight coverage based on business needs.
Additional schedule details will be discussed during the interview process
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.
TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.

TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary: The Retail Dining Manager role is an exciting opportunity for a motivated, customer-focused leader who thrives in a fast-paced healthcare environment and is passionate about delivering an exceptional guest experience. This position oversees retail dining operations within a 720-bed hospital, including management of the hospital coffee shop and a team of approximately 20 associates.

Key Responsibilities: Oversee the day-to-day operations of the hospital's retail dining and coffee shop venues
Lead, develop, coach, and support a team of approximately 20 frontline associates
Ensure exceptional customer service and create a welcoming experience for patients, visitors, and hospital staff
Manage staffing, scheduling, hiring, onboarding, training, and performance management
Monitor and maintain cash controls, payroll records, and labor productivity
Develop and manage budgets, forecasts, and financial reporting for retail operations
Control food, supply, and labor costs while identifying opportunities for operational efficiencies
Maintain inventory levels and oversee purchasing activities
Ensure compliance with all food safety, sanitation, and regulatory standards
Partner with culinary and marketing teams to implement new retail concepts, menu offerings, and promotional programs
Analyze retail trends and customer feedback to enhance sales and guest satisfaction
Serve as the primary liaison with hospital stakeholders regarding retail dining operations
Support special events, promotions, and department initiatives as needed

Preferred Qualifications: Three or more years of supervisory or management experience in food service, retail dining, hospitality, or healthcare food service
Associate's degree in business, hospitality, or food and beverage is a plus
Experience managing high-volume retail, café, coffee shop, or dining operations
Healthcare, hospital, senior living, university dining, or hospitality experience strongly preferred
Proven ability to lead, coach, and develop frontline teams in a customer-focused environment
Strong knowledge of retail food service operations, food safety, sanitation, inventory management, and cost controls
Experience managing budgets, financial reporting, forecasting, and labor productivity
Excellent communication, relationship-building, and customer service skills
Proficiency with Microsoft Office and other business-related software applications
ServSafe® Certification preferred

Additional Information: Reports to: Senior Director of Dining Services
Schedule: Full time; primarily Monday through Friday with rotating weekends and holidays. This leadership role requires flexibility to support both morning and evening operations, as well as occasional overnight coverage based on business needs.
Additional schedule details will be discussed during the interview process
TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.
TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.

TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.