Store Manager - Coffee Shop

About the role

The Coffee Shop Manager oversees daily operations, including staff management, inventory control, financial performance, and exceptional customer service standards. This role demands strong leadership, operational excellence, and a commitment to fostering a positive team and customer experience.

Responsibilities

• Leadership & Talent Development: Recruit, train, and mentor staff, conduct performance reviews, and foster a culture of teamwork, customer focus, and continuous improvement.

• Operational Management: Monitor sales, manage budgets, control expenses, and ensure compliance with health, safety, and food sanitation standards.

• Quality & Customer Experience: Maintain high-quality standards, implement customer feedback, and resolve complaints promptly.

• Reporting & Compliance: Maintain accurate records, prepare reports, and ensure compliance with food safety regulations.

Requirements

• Experience: 3+ years in retail or food & beverage management.

• Skills: Proficiency with POS systems and scheduling software, strong budgeting and inventory management skills, excellent customer service, leadership, communication, and organizational abilities.

• Physical Abilities: Ability to lift at least 25 lbs. regularly, climb, bend, kneel, and maneuver sales floor and stockroom.

Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k)

• Paternity and Maternity leave

• Commuter benefits

• Disability insurance

• Tuition assistance

Pay

$75,000.00 - $80,000.00

Schedule

Flexible schedule to meet business needs, including nights, weekends, and high-traffic retail days (including public holidays).