coffeehouse leader, Lower Manhattan, New York, NY

About the role

We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—you lead a team that creates moments of connection and joy. Every day provides an opportunity to lead with craft and heart, making your coffeehouse a place where your community feels welcome.

Responsibilities

• Create and maintain a welcoming atmosphere for customers and team members
• Manage a team of baristas and ensure smooth operations
• Develop and implement strategies to enhance customer satisfaction and loyalty
• Lead by example, demonstrating professionalism and passion for coffee
• Collaborate with the team to achieve store goals and objectives
• Ensure compliance with all health and safety regulations

Requirements

• 3 years retail / customer service management experience or 4+ years of US Military service
• Strong organizational, interpersonal and problem-solving skills
• Entrepreneurial mentality with experience in a sales-focused environment
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity

Qualifications

• Minimum High School or GED Requirements
• Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply.
• Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holidays.

Skills

• Customer service skills
• Leadership and coaching abilities
• Problem-solving and organizational skills
• Ability to work in a fast-paced environment

Benefits

• Medical, dental, and vision insurance
• Disability insurance
• Paid parental leave
• Family expansion reimbursement
• Emergency savings
• Financial well-being tools
• Access to educational opportunities
• Accommodations for individuals with disabilities

Pay

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity.

Schedule

The schedule for this role may vary and can include early mornings, evenings, weekends, and holidays.