Café Leader — New York

Full-time position based in New York, NY.

About the role

Blue Bottle Coffee is hiring a Café Leader in New York. This is a frontline management role responsible for the guest experience, team development, operating routines, product standards, and the day-to-day health of a café.

Responsibilities

• Balance coaching with practical execution
• Scheduling, opening and closing controls, and inventory management
• Training and quality review
• Incident handling
• Communication of wider company programs to the team
• Work service shifts and make decisions under pressure
• Provide useful feedback and create an environment where people can ask questions and improve

Working context

Good leadership in hospitality is visible in consistent routines and clear expectations rather than constant intervention.