Coffee and Espresso Equipment Repair

Technician Duties

• Properly troubleshoot, diagnose, and repair Commercial Espresso Equipment, as well as Coffee Brewers, Coffee Grinders, and other specialty coffee equipment.
• Demonstrate mechanical aptitude, troubleshooting skills and ability to read diagrams and schematics.
• Communicate with manufacturers as needed to help with diagnoses and parts identification.
• Consult with the Technical Assistance Group for technical support while onsite.
• Install all parts ordered for the customer in a timely and professional manner and in line with company policy.
• Promote and recommend other services provided by Reliant Coffee to customers when needed.
• Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory.
• Follow safe work practices and accident prevention procedures.
• Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory.
• Maintain productivity levels in accordance with company standards.
• May be required to be involved with the emergency oncall rotation that includes nights and weekends.
• Be available for occasional overnight travel if/as assigned.
• General warehouse cleanup, inventory management assistance, cooperate with and abide by warehouse maintenance procedures.
• Machine Prep and Repair at warehouse facilities.

Qualifications

• A professional attitude and appearance.
• 2+ years of espresso and/or coffee equipment repair. Similar experience may be considered.
• A High School Diploma or GED Equivalent Required.
• Previous field service experience.
• Previous barista experience is a plus.
• Strong customer service skills.
• Clear written and verbal communication skills.
• Ability to follow directions.
• Excellent customer service and problem-solving skills.
• A valid driver’s license with a clean driving record is necessary.
• Skilled with the use of hand tools and multimeter.
• A desire to be part of a growing company.
• Ability to lift and carry 25 lbs. regularly and lift 75-100 lbs. on occasion.