Cocktail Server Silver 7s/Rival House Full-Time Evenings $11.41 - $15/hr + Tips

It's fun to work in a company where people truly believe in what they're doing! We're committed to bringing passion and customer focus to the business.

About the role

Responsible for providing dining service to all Guests in an efficient, courteous, and professional manner in accordance with Grand Casino’s service standards.

Responsibilities

• Provide prompt, efficient, and courteous service of beverages to Casino Guests in accordance with Grand Casino standards.
• Perform tasks to service Guests, including taking and filling drink orders and assisting in maintaining the Casino floor in a clean and neat manner.
• Adhere to established cash handling control policies and procedures of Grand Casinos.
• Know beverage menus and offerings and apply suggestive selling techniques to enhance Guest gaming experience.
• Attend to Guests' needs continually, ensuring all requests are promptly fulfilled.
• Answer Guest questions and direct concerns to appropriate management.
• Address Guest challenges to resolve them quickly and courteously in accordance with department standards.
• Encourage mutual respect, dignity, and integrity with all Associates by setting positive examples.
• Participate as a team member to produce a smoothly and efficiently run operation that meets the highest standards of Guest service.
• Assist with maintenance (side work, opening/closing duties) as necessary.
• Maintain a clean and sanitary area at all times in full accordance with established health regulations.
• Understand the Dram Shop Act and Servers' responsibilities and rights under it.
• Collaborate with Utilities, Bartenders, Supervisors, and other pertinent Grand Casino Associates to ensure efficient operational standards.
• Be flexible to learn and execute tasks in multiple food or beverage outlets.

Requirements

• Must be able to secure a license from the Gaming Regulatory Authority.
• Must follow all relevant Detailed Gaming Regulations (DGR’s).
• Previous bartending and/or serving experience of one year.
• Alcohol Awareness Training (certification within 2 months required).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, percentages, common fractions, and decimals. Ability to work with mathematical concepts such as statistical inference.
• Reasoning Ability: Ability to apply common sense understanding to a variety of situations, collect data, analyze facts, and determine appropriate responses.

Physical Demands

• Talk and hear; ability to communicate effectively.
• See and adjust focus to include close, distance, depth, and peripheral vision.
• Stand, walk, run, sit (up to 8 hours), balance, stoop, kneel, climb, crouch, and/or crawl.
• Handle objects, tools, and controls; reach with arms and hands.
• Lift and carry objects up to twenty-five (25) lbs.

Work Environment

• Regular exposure to a low-to-moderate noise level (offices).
• Regular exposure to a moderate-to-loud noise level (public areas).

Leadership Framework

• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.