Coach and Program Manager

NeuroGym® is the world’s leading mental-fitness training company. We empower individuals to optimize their brain so they shatter limitations and achieve their full potential through science-backed methodologies, Neuro-Fitness™ assessments, expert-led training, AI-powered tools, and proprietary innercise® protocols delivered across a dynamic digital ecosystem.

About the role

We are looking for a Coach & Program Manager who will own and elevate the day-to-day member experience and programs they interact with inside and outside our Neuro-Fitness platform. This is a program-building, client-facing, and experience-shaping position.

You will work directly with the CEO, Director of Programs, expert faculty, ambassadors, and members to manage, refine, and deliver transformational program experiences across business growth, AI, and mental fitness. While the curriculum is developed by the CEO and faculty, you are responsible for how it is brought to life—structuring delivery, optimizing engagement, and ensuring members stay activated, accountable, and progressing.

You are both a strategist and an operator: able to zoom out to design the experience, then zoom in to execute it flawlessly.

Responsibilities

• Manage the program curriculum, frameworks, and delivery
• Own the member experience
• Schedule and coordinate live events and content uploads within the Content Management System
• Produce the member newsletter
• Lead live events and member trainings
• Engage with expert faculty
• Interact with the community via the platform, email, WhatsApp, and 1:1 scenarios

Requirements

• Camera-ready with a positive attitude and engaging presence; must excel at speaking live in 1:1 or one-to-many settings
• Excellent communication skills across multiple channels (email, WhatsApp, in-app community, Slack)
• Tech-savvy: able to navigate backend portals, set up events, troubleshoot with members, and use daily operational software (e.g., HubSpot for newsletters)
• Strong prioritization skills: able to process high volumes of information and requests while collaborating with C-suite executives
• Able to adapt, escalate, and implement changes based on community feedback and engagement metrics
• Experience using AI tools to support daily and long-term activities
• 1–3 years of experience in program management, community leadership, coaching, or learning environments
• Ability to translate ideas into structured programs and experiences
• Comfort being client-facing, on-camera, and leading conversations
• Exceptional communication skills that drive clarity and action
• High level of organization with the ability to manage multiple moving pieces

Success within 6 months

• Clear KPI definitions and ownership within your role, defined by you and approved by the executive team
• Measurable increase in member engagement and participation
• Leadership of all live events and trainings
• Clear SOPs and documented plans supporting program delivery and future iterations
• Content and events uploaded and managed within the Content Management System
• Weekly newsletters delivered via HubSpot that engage and activate the community

Benefits

• Health insurance
• Paid time off (PTO)
• 401k (no match)

Pay

$75,000 – $85,000

Schedule

Full-time, remote (North America, PST hours preferred) with occasional evenings and weekends.