COA Order Processor

Customer Service

• Deliver excellent customer service through professional phone, email, and written communication.
• Monitor and respond to inboxes, store inquiries, and incoming correspondence in a timely manner.
• Accept, route, and transfer requests to appropriate partners, following up as needed with internal stakeholders or customers.
• Utilize multiple order entry, tracking, and production systems simultaneously.
• Effectively manage multiple priorities, shifting between job functions such as data entry, order processing, and customer support.

Job Ticketing & Routing

• Review, validate, and process print orders for production readiness.
• Make minor edits and updates to Solution Builder job tickets as required.
• Verify that order specifications and print files match to ensure compatibility with DPF automation systems.
• Review and clearly document due dates, shipping details, and special instructions; communicate updates to DPFs as needed.
• Collaborate with Design Teams to ensure files are print‑and production‑ready prior to routing.
• Utilize the Order Routing Matrix to determine the appropriate Digital Production Facility.
• Apply standard file naming conventions for all production‑ready files.

Skills & Competencies

• Demonstrated ability to manage multiple priorities and job functions in a fast-paced environment.
• Strong attention to detail and sound organizational skills.
• Prominent ability to build relationships and work collaboratively across teams.
• Proven ability to negotiate, solve problems, and proactively address issues.

Qualifications

• 2–4 years of experience in a Customer Service or Office Administration role.
• Proficiency with computer applications including Microsoft Office, Adobe Acrobat, and FlightDeck.
• Strong written and verbal communication skills.