Co-op Student IT Site Support/Service Delivery
About the role
Location: This is an on-site position in either Gillette, WY (Cordero Mine/Antelope Mine) or Sheridan, WY (Spring Creek Mine). The Co-op Student IT Site Support/Service Delivery role is to deliver professional service to end users while providing the Service Desk function for the Service Delivery department and functioning as a supplemental Support Technician. The function of this role includes responding to phone calls, e-mails, and personal requests from the Service Delivery Team, Infrastructure team, and IT Management. This role will include desktop and client network support and receive, prioritize, document, and resolve end-user requests. The intern will take direction from the Specialist IT Technical Support employee at their assigned site and the Manager of Service Delivery.
Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to frequently sit with frequent forward bending and occasional rotation. The employee must rarely lift, carry and/or move up to 13 pounds and rarely lift and/or move up to 25 pounds. The employee is required to rarely push or pull up to 45 pounds horizontally. The employee frequently is required to use hands to finger, handle or feel and reach with hands and arms. The employee is required occasionally to walk; climb stairs; and stand with rare rotation. Rarely the employee is required to squat repetitively or reach up to 74". Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Working Environment: Works in office and mining environments. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Responsibilities
- Perform all tasks with a focus on customer service.
- Perform role functions according to