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Co-op, Flight Operations – Project Development Office (Summer 2027)

Delta Air Lines · Atlanta, GA · 2 mo ago
Full-time

About the Role

Delta’s Flight Operations Project Development Office (PDO) is seeking an individual passionate about advancing technology applications and initiatives in support of 17,000+ pilots. The team evaluates current work processes to identify and recommend business opportunities, as well as works on technology solutions that align with senior leadership’s strategy to continuously improve the line pilot experience.

Within the Flight Ops Crew Technology department, the Co-op team works within the Project Development Office (PDO) with two full-time employees. The PDO creates value by assisting Flight Ops stakeholders to achieve business goals, ideate new processes, and drive efficiency gains. This includes navigating the technology development process through the agile ecosystem—from intake to approval to execution—as well as providing internal consulting services focused on cost savings and process improvements. The PDO also manages Change Management, a framework in Flight Ops to enhance visibility, tracking, and reporting of change efforts.

This position is a Consultant-type role focused primarily on Internal Consulting. The Co-op will work at Delta's World Headquarters in Atlanta, Georgia, on a hybrid schedule (4 days in-person on campus and 1 day virtual per week). The role provides exposure to other departments within Flight Operations, including Flight Training, Flight Standards, Flying Operations, Line Operations, Crew Resources & Scheduling, Pilot Hiring & Development, and Simulator Support.

This is a paid position with additional privileges such as standby travel anywhere in the Delta system while off duty. The position requires three alternating semesters of full-time work at Delta, with full-time study during off-semesters (one semester will be summer). Note: This position does not include a housing stipend.

Responsibilities

  • Lead end-to-end ideation efforts, translating loosely defined stakeholder challenges into clearly scoped problem statements and solution hypotheses.
  • Lead cross-functional coordination to ensure solutions are effectively implemented within operational environments.
  • Participate in team activities that aim to holistically develop Co-ops.
  • Work with stakeholders in a consultant-type role.
  • Partner with multiple divisional stakeholders to define process improvement opportunities, assist with development, and mature recommended solutions.
  • Reinforce Delta’s global innovation initiative through applications of creative design concepts to evolve stakeholder approaches to problem and solution design.
  • Develop and implement feedback analysis using basic survey and statistics methodologies.
  • Assist project leaders on technology programs with external vendors and Information Technology teams to identify and troubleshoot issues, develop solutions, and implement resolutions in a timely manner to minimize operational impact.

Primary software utilized: Power BI, Excel, Smartsheet.

Requirements

  • Enrolled as an undergraduate (sophomore or above) with at least 30 semester hours completed.
  • Minimum 2.5 GPA, which must be maintained throughout the co-op.
  • Ability to work three alternating semesters full-time at Delta (no concurrent coursework, which may delay graduation by 1-2 semesters).
  • Must complete rotations in Atlanta, GA, per the following schedule:
    • Summer 2027 – 1st rotation
    • Spring 2028 – 2nd rotation
    • Fall 2028 – 3rd rotation
  • Pursuing an undergraduate degree in Organizational Development, Business Administration, Industrial Engineering, or a similar field with applicable skills.
  • Strong interpersonal skills and a team player who fosters trust, open dialogue, and healthy conflict with coworkers.
  • Servant leadership required to promote intentional relationships.
  • Preferably a rising Sophomore or rising Junior.
  • Ability to learn technology quickly.
  • Strong organizational and time management skills.
  • Internally motivated, curious, ready to learn, and eager to make an impact.
  • Ability to work under tight deadlines and manage multiple project requests simultaneously.

Preferred Qualifications

  • Project Management experience.
  • Experience with business cases, process mapping, and database management.
  • Smartsheet and Power BI experience.

Benefits

  • Paid position.
  • Standby travel privileges anywhere in the Delta system while off duty.

Schedule

  • Hybrid schedule: 4 days in-person on campus and 1 day virtual per week.
  • Three alternating semesters of full-time work (Summer 2027, Spring 2028, Fall 2028).

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