Co-op, Flight Operations – Project Development Office (Spring 2027)

About the Role

Delta’s Flight Operations Project Development Office (PDO) is seeking an individual passionate about advancing technology applications and initiatives in support of 17,000+ pilots. The team evaluates current work processes to identify and recommend business opportunities, and works on technology solutions aligned with senior leadership’s strategy to continuously improve the line pilot experience.

Within the Flight Ops Crew Technology department, the Co-op team works within the Project Development Office (PDO) with two full-time employees. The PDO creates value by assisting Flight Ops stakeholders to achieve business goals, ideate new processes, and drive efficiency gains through technology development and agile methodologies. The role also provides Internal Consulting services focused on cost savings and process improvements, as well as Change Management to enhance visibility, tracking, and reporting of change efforts.

This is a paid Consultant-type Co-op position primarily focused on Internal Consulting, based at Delta's World Headquarters in Atlanta, Georgia. The role includes standby travel privileges anywhere in the Delta system while off duty. The team operates on a hybrid schedule (4 days in-person on campus, 1 day virtual per week).

The Co-op will gain exposure to various Flight Operations departments, including Flight Training, Flight Standards, Flying Operations, Line Operations, Crew Resources & Scheduling, Pilot Hiring & Development, and Simulator Support.

This position requires three alternating semesters of full-time work at Delta, with full-time study during off-semesters. Note: This position does not include a housing stipend.

Responsibilities

• Lead end-to-end ideation efforts, translating loosely defined stakeholder challenges into clearly scoped problem statements and solution hypotheses.
• Coordinate cross-functionally to ensure solutions are effectively implemented within operational environments.
• Participate in team activities aimed at holistic Co-op development.
• Work with stakeholders in a consultant-type role to define process improvement opportunities and assist with solution development.
• Partner with divisional stakeholders to mature recommended solutions.
• Reinforce Delta’s global innovation initiative through creative design concepts to evolve stakeholder approaches to problem and solution design.
• Develop and implement feedback analysis using basic survey and statistics methodologies.
• Assist project leaders on technology programs with external vendors and IT teams to identify, troubleshoot, and resolve issues in a timely manner.

Primary software utilized: Power BI, Excel, Smartsheet.

Requirements

• Enrolled as an undergraduate (sophomore or above) with at least 30 semester hours completed.
• Minimum 2.5 GPA, which must be maintained throughout the Co-op.
• Pursuing an undergraduate degree in Organizational Development, Business Administration, Industrial Engineering, or a similar field with applicable skills.
• Must be able to complete three alternating semesters in Atlanta, GA: Spring 2027 (1st rotation), Fall 2027 (2nd rotation), and Summer 2028 (3rd rotation).
• Cannot take courses (online or in-person) while working as a Co-op, which may delay graduation by 1-2 semesters.
• Strong interpersonal skills and servant leadership to foster trust, open dialogue, and healthy conflict.
• Ability to learn technology quickly and apply it effectively.
• Strong organizational and time management skills to handle multiple projects under tight deadlines.
• Internally motivated, curious, and eager to make an impact.

Preferred Qualifications

• Project Management experience.
• Experience with business cases, process mapping, and database management.
• Proficiency in Smartsheet and Power BI.

Benefits

• Paid position with standby travel privileges anywhere in the Delta system while off duty.

Schedule

• Hybrid schedule: 4 days in-person on campus, 1 day virtual per week.
• Three alternating semesters of full-time work: Spring 2027, Fall 2027, and Summer 2028.