CNC Service Technician - North East

About the Role

Primary needs are for individuals located in the Northeast part of the United States, including but not limited to: Connecticut, Vermont, Massachusetts, and Rhode Island. Those outside of the Northeast region are welcome to apply as other opportunities in different locations may be available.

Responsibilities

• Install, demonstrate, qualify, repair, or alter independently Fives machines (mechanically, electrically, and CNC) or associated equipment in customer's facilities.
• Perform duties following verbal or written instructions from Tech Support, Service Coordinator, or Service Manager, or using information contained in drawings, service documentation, or other user documentation.
• Operate machines and associated equipment in customer's facilities to demonstrate or qualify equipment, or observe qualification runs conducted by customer personnel.
• Assure that machine accuracy and quality are in accordance with specifications. Notify Tech Support or Service Coordinator when deviations from specifications occur or when problems are encountered.
• Write complete service reports by procedures.
• Instruct customer's personnel to operate, maintain, and/or repair machines and equipment, emphasizing necessary safety precautions. Notify customer of any unsafe operating practices observed.
• Provide input for the improvement and development of company products.
• Maintain regular and predictable attendance.
• Work overtime and/or "off-shifts" as required by business needs.
• Work with and interact with other people on a routine basis.

Physical Demands

• Regularly required to use hands to finger and handle.
• Frequently required to reach with hands and arms and taste or smell.
• Occasionally required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move more than 100 pounds.
• Specific vision abilities required include color vision.

Work Environment

• Frequently exposed to moving mechanical parts.
• Occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; outside weather conditions; risk of electrical shock; and vibration.
• Noise level in the work environment is usually loud.

Requirements

• Associate's degree (A.A.) or equivalent; two to four years related experience and/or training; or equivalent combination of education and experience.
• Valid driver's license and the ability to obtain a passport and credit card.
• Ability to read and understand international print symbols.
• ISO 9001 & 14001 awareness and compliance.

Skills

• Ability to read, analyze general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Good working knowledge of word processing and spreadsheet generation software, and general use of internal service and communication systems.
• Positive attitude, clean and neat appearance, and willingness to converse in a positive, interactive way.
• Commitment to the highest quality of work to serve customers effectively and efficiently, and support the company's image as a quality supplier.

Travel Requirements

• Up to 85%-90% travel, with extensive time on the road (e.g., 2 weeks on the road, 1 weekend home).
• Flexibility to make quick adjustments to travel arrangements based on customer or company needs.
• Travel is mostly domestic, with opportunities for international travel.