Service Technician.

About the Role

Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that “dream” and “achieve” are not mutually exclusive. Our philosophy has helped us become FORTUNE Magazine’s #1 Workplace for Millennials and one of Glassdoor’s Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed. Power is more than a home remodeling company—it’s a dream realization, technology-innovation, community-advocacy, expectation-shattering, happiness-maximizing company dedicated to improvement, both for our customers and ourselves.

The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions, and accurately drafting a fixed timeline to resolve, replace, or repair. Candidates must have significant experience in the home remodeling industry, specifically with replacement windows & doors, vinyl siding, asphalt shingle roofing, and gutters. This position works almost entirely in the field with minimal supervision or contact with a manager.

Responsibilities

• Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
• Prepare equipment and/or materials prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and effectively, adhering to company standards and safety protocols.
• Complete assigned services within the designated timeframes while maintaining quality and workmanship.
• Consistently seek ways to improve service delivery, customer satisfaction, and provide feedback.
• Ensure timely communication for issues that require further resolution or investigation.

Requirements

• High School Diploma and 2-4 years of related work experience.
• General knowledge of residential construction and hands-on experience.
• OSHA 10 and RRP Lead Renovator Certification (will be provided upon employment if not currently certified).
• Ability to prioritize and manage time effectively.
• Organized, self-motivated, and detail-oriented.
• Strong customer service skills.
• Comfortable negotiating and making independent decisions to resolve customer concerns in real time.

Benefits

• Hourly pay.
• Use of a company vehicle.
• Technology package (iPad/iPhone, EZ Pass, Gas Card).
• Full medical, dental, life, and disability insurance plans tailored to you and your family’s needs.
• Subsidized child care and fertility benefits.
• Paid parental leave.
• Free health screenings and rewards for participation in wellness programs.
• A comprehensive 401(k) retirement savings program, matched by Power.
• Ample paid vacation and holidays.
• An employee-relief fund.
• Year-round events and activities, including an all-expenses-paid music festival in Cancun, Mexico for you and a significant other.
• Year-round volunteer opportunities.
• Personal development opportunities, including books, courses, and leadership conferences.
• Artfully designed office spaces and relocation opportunities.