CNC Field Service Engineer

Summary

This position is responsible for maintaining effective customer support by providing service to all Company machinery at a customer’s location under limited supervision at INDEX Corporation.

Essential Duties and Responsibilities

• Diagnoses and troubleshoots machinery malfunctions at customer site
• Executes installations, repairs, inspections, setups and tests on two machine product lines targeted by Regional Service Manager, with minimal guidance of senior and lead service technician
• Dismantles defective components, equipment or parts and installs, adjusts and tests new or repaired parts to Index standards
• High proficiency on multiple product lines with minimal guidance and supervision
• Cleans and lubricates shafts, bearings gears and other parts of machinery
• Installs, creates machine archives, repairs electrical and electronic components of machinery and equipment such as transformers and wiring
• Installs and repairs hydraulic, coolant or pneumatic systems that are associated with the machine
• Returns all remaining parts with the correct paperwork and correct packaging to the Company’s office
• SUBMIT ALL SERVICE paperwork and expenses weekly, and on time
• Updates IUS team with daily updates
• Maintains a neatly organized, clean and safe work area
• Adheres to all customer and Index specified safety requirements
• Maintains the highest level of professionalism and integrity while working on the customer site or in the office

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty and responsibility according to the requirements of INDEX Corporation.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Competencies Company-related Competencies - To perform this job successfully, all employees of INDEX Corporation must demonstrate the following competencies:
• Safety and Security
• Ethics
• Quality
• Teamwork
• Professionalism
• Job-related Competencies - To perform this job successfully, incumbents in this job should demonstrate the following competencies:
• Analytical
• Project Management
• Problem Solving
• Technical Skills
• Adaptability
• Education and/or Experience: Associate’s degree (A.A.) or equivalent from a two-year college or technical school in electronics, hydraulics, or other mechanical-related field; and two years related experience and/or training; or equivalent combination of education and experience is required.
• Previous experience in a manufacturing environment where field service skills were essential to the overall operations of the organization is required.
• Languages Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Certificates, Licenses, Registrations: A valid driver’s license is required for this position.
• Other Skills and Abilities: Computer software skills required include: Microsoft Outlook, Word, Excel, PowerPoint and Adobe. Ability to operate a printer, copy machine, scanner and other office equipment is desired.
• Employee must have the ability to adapt and conform to shifting priorities and demands and execute accordingly. In addition, this position requires an understanding of mechanical, electrical and hydraulic principles and practices, while paying close attention to detail is essential.
• OTHER QUALIFICATIONS: A strong knowledge of the Company’s products and services is required. This position requires both domestic and international travel.
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions and is occasionally exposed to working near moving mechanical parts, working in high precarious places, fumes or airborne particles, toxic or caustic chemicals, vibration, and the risk of electrical shock. The noise level in the work environment is usually loud.