CNA or CMA - Behavioral Wellness Clinic, Gibson City Location FT

HOURS & SHIFT REQUIREMENTS

Full time, 40 hours weekly. 8 am – 5 pm

General Summary

The CNA or CMA Unit Clerk performs assigned clinical and secretarial/clerical duties in the Behavioral Wellness clinics. He/She functions as a focal support and communication source in the office. The CNA or CMA Unit Clerk will assess patients, ensure the care of patients, provide patient/family education regarding area resources and assistance for patient support and discharge planning, and adhere to patient rights and organization ethics. They will provide a continuum of care, manage information, improve organizational performance, assist in managing the environment of care, and participate in continuing education.

Principle Duties And Responsibilities

• Ensures patient rights and patient confidentiality are maintained at all times.
• Ensures patient dignity and respects patient values.
• Operates within ethical standards.
• Affirms and reassesses the clinical needs of the patients under the supervision of the RN or LPN.
• Aids patients in need of transfer and ambulation as needed.
• Documents social/family/medical history, current complaint(s) with review of systems.
• Completes documentation in the patient charts according to program procedures for Behavioral Wellness as requested by the RN or LPN.
• Has ability to communicate needs of patients to the treatment team.
• Answers unit phone in a courteous fashion.
• Checks in patients, verifying demographic info and making necessary changes in computer.
• Balances the cash and the receipts, with the encounters.
• Runs credit card and records on deposit log.
• Copies medical records as requested by insurance companies, patient transfers and for legal purposes.
• Sends billing fees for these services according to our guidelines. Scans a copy of the request in the patient’s file. Documents the transactions as a PHI Log in NextGen.
• Aids in scheduling follow-up appointments as patient checks-out.
• Completes Referrals and schedules new patient appointments.
• Aids patients in the completion of New Patient and Admission paperwork for Behavioral Wellness patients.
• Communicates all pertinent patient care information and general environmental information to nurse and other staff.
• Observes hospital and unit policy in assisting and directing patients, staff, and visitors.
• Functions as a support and communication focus during emergency situations.
• Provides ongoing resource education to patient and family as needed.
• Communicates observations and interactions to nurse and other treatment team members.
• Provides feedback to supervisor on ongoing basis in regard to unit performance and service concerns, improvements, changes, etc.
• Identifies areas needing improvement and utilizes the facility performance improvement process.
• Actively participates in department processes as required.
• Ensures facility is safe and reports deficiencies to supervisor.
• Maintains adequate quantity of forms, materials, supplies and equipment inventory on unit.
• Maintains assignment boards, bulletin boards, and other communication sources.
• Maintains a clean, safe and functional work environment in all patient areas.
• Completes all required competencies per program regulations.
• Attends in-services, seminars, etc., to promote learning.
• Ensures confidentiality of all information encountered.
• Initiates, assembles and maintains New Patient packets and educational materials for referral sources.
• Aids in the processing of billing forms as requested.
• Appearance is neat and clean and adheres to dress code.
• Wears GAHHS ID badge while on duty.
• Completes annual educational requirements.
• Maintains regulatory requirements.
• Reports to work on time and as scheduled; completes work within designated time frames.
• Attends all staff meetings and completes in-services and returns in a timely/fashion.
• Greets customers in warm, hospitable manner.
• Asks questions to identify and ensure accurate interpretation of customer needs.
• Finds innovative ways to exceed customer needs.
• Evaluates own performance based on customer satisfaction.
• Takes initiative; is ready to act and seize opportunities.
• Flexible in adapting to changing situation and overcoming obstacles.
• Works in a dependable manner insisting on accuracy and takes extra measures to maintain high standards of quality.
• Works to improve performance to meet personal and organizational standards of excellence.
• Cooperates and collaborates with co-workers to enhance performance of all.
• Bolsters others’ abilities through feedback and constructive comments.
• Works to resolve disagreements in cooperative manner.
• Cultivates and maintains relationships to facilitate work of the entire organization.
• Accepts responsibility for success of the organization and is willing to pick up slack or compromise to meet organizational goals.