CMIS Support Specialist

Essential Job Functions (EJFs)

This position is responsible for:

• Coordinating and tracking project activities, including vendor deliverables, timelines, and support tickets to ensure compliance with service level agreements.
• Assessing existing CMIS/myInsight procedures, drafting clear guidance documents, and updating documentation.
• Coordinating user acceptance testing by organizing test scenarios, documenting results, and making recommendations before changes are implemented.
• Acting as subject matter expert for CMIS/myInsight and staying current on system functionality, modules, workflows and reports.
• Coordinating with IT, vendor and program staff to review planned system updates, identify business impacts, and support communication with end users.

Knowledge, Skills And Abilities (KSAs)

• Knowledge of policy and procedure development and documentation practices (e.g., SOPs, workflow documentation, guidance materials)
• Skill in organizing and coordinating project tasks, tracking deliverables, and meeting deadlines
• Skill in analyzing business processes and documenting workflows in a clear and structured format
• Skill in supporting diverse teams to achieve desired results.
• Ability to operate information technology systems.
• Ability to effectively communicate, both verbally and in writing.
• Ability to translate technical information and communicate it to a non-technical audience.

Initial Screening Criteria

• Graduation from a four-year college or university is required.
• 3 years of experience supporting applications and systems with responsibility for documentation, requirements gathering, workflow analysis, or coordination activities is required.
• 3 years of experience developing at least one of the following: program policies, procedures, guides or manuals is required.
• Experience in electronic health record systems or health information is preferred.

Additional Information

• This is a temporary position and expected to last up to November 30, 2027. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement indicating awareness that the employment status of the position is temporary.
• Applicants who meet initial screening criteria will be required to take a skills test.
• Applicants who pass the skills test will be offered an interview.
• Documentation demonstrating that the initial screening criteria have been met must be included within the application or accompanying resume.