CMA | FT | Weekdays | Pediatric Outpatient | Memphis

About the Role

If you are looking to make an impact on a meaningful scale, join us as we embrace the Power of One. We strive to be an employer of choice and a talent‑rich organization where associates can grow their careers caring for others. For over a century, we have served the health‑care needs of the people of Memphis and the Mid‑South. This position provides care in a medical practice office or clinic under the direction of a provider, maintains a clean and safe environment, delivers patient care, and provides patients with information. The role also includes mentoring Level I Medical Assistants and modeling behavior exemplified in The Methodist Mission, Vision and Values.

Responsibilities

• Proactively assist patients throughout the visit as needed, accompanying them to the exam/procedure room.
• Respond to patient needs in a professional and friendly manner.
• Perform clerical activities related to patient care such as scheduling appointments and diagnostic imaging exams, lab callbacks, prior authorizations, retrieving medical histories, completing patient paperwork and forms, and answering/returning phone calls.
• Collect and record patient data including height, weight, temperature, pulse, respiration rate, blood pressure, and basic information about presenting and previous conditions.
• Record pertinent patient information, surgical history, review of systems, past medical history, social history, and medical management (e.g., allergies).
• Assist with physical examination preparations.
• Perform EKGs, remove sutures/staples, and change sterile and non‑sterile dressings as directed.
• Collect and prepare specimens for laboratory analysis using non‑invasive techniques (urine, sputum, stool).
• Assist with undressing, cleansing, and positioning patients for specific procedures.
• Perform skin tests and venipuncture for blood draws.
• Administer medication and immunizations under the direction of the physician or advanced practice provider.
• May authorize prescription refills and provide prescription information to pharmacies as ordered and authorized by a physician or advanced practice provider.
• Administer first aid or cardiopulmonary resuscitation in an emergency.
• Prepare and clean exam/procedure rooms, instruments, and equipment between patient visits to maintain infection control; ensure instruments are cleaned and sterilized and contaminated supplies are properly disposed.
• Prepare orders, sort, store, and restock supplies for exam/procedure rooms; duties may include ordering and maintaining stock of supplies.
• Provide patient education and instructions under the authorization of the supervising physician.
• Perform other duties as assigned or requested.

Education / Formal Training Requirements

• Required – High School Diploma or Equivalent
• Preferred – Technical Degree or Diploma, Medical Assistant

Work Experience Requirements

• Required – Medical Assistant or similar, 3–5 years

Licenses and Certifications

• Required – HEARTSAVER – American Heart Association
• Required – NCCT Medical Assistant – National Center for Competency Testing
• Preferred – AMT Registered Medical Assistant – American Medical Technologists
• Preferred – Certified Clinical Medical Assistant – National Healthcareer Association
• Preferred – Nationally Certified Medical Assistant – National Association of Health Professionals
• Preferred – AAMA Certified Medical Assistant – The American Association of Medical Assistants
• Preferred – BASIC LIFE SUPPORT – American Heart Association

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills with the ability to work with patients, patient families, and physicians in a tactful and professional manner.
• Completes applicable competency assessments and skills checklists for Level 2; demonstrates proficiency in all measured areas.
• Begins patient visits with eye contact, a smile, greeting, and use of the patient’s name.
• Ability to work independently and as part of a multidisciplinary team.
• Successful completion of assigned training and development programs within the mandated time frame.
• Proficient computer skills demonstrated by successful navigation of the EMR with appropriate documentation; ability to review computer reports following evidence‑based guidelines.
• Demonstrated proficiency in motivational interviewing and teach‑back method techniques.
• Ability to act quickly in emergency situations.

Supervision

There are no supervisory or lead responsibilities assigned to this position.

Physical Demands

• The physical activities may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion; good balance and coordination are required.
• Medium work – exerting up to 50 lb of force occasionally and/or up to 25 lb of force frequently.
• Requires close visual acuity (including color, depth perception, and field of vision) for assessing patients, preparing and analyzing data, transcribing, viewing a computer terminal, or extensive reading.
• Frequent invasive and non‑invasive patient contact.
• Exposure to patient body fluids as well as hazardous or poisonous materials.