CMA (Evening / Weekend Clinic)

Primary Function

The CMA / RMA serves to support telehealth visits providing both technical and administrative support for clinical telehealth visits. The VVA is responsible for real-time telehealth applications support for virtual visits of behavioral health and primary care services. Serves as the primary point of contact and technical assistance for all telehealth activities for the clinic. The CMA is also responsible for ensuring virtual patient access to the care by identifying and responding to patient needs.

Principle Duties

• Maintains availability for further assistance during the patient visit if provider or patient have technical issues.
• Ensures the patient has established a good connection to the virtual application with appropriate audio/video capabilities.
• Troubleshoots technical issues and offers solutions to improve connection and/or provides alternative options if good connection cannot be obtained.
• Completes check-in process for the patient appointment, updating clerical information on all established patients.
• Notifies the provider when the check-in and intake processes are complete that the patient is ready.
• Changes the workflow status in the EHR to Ready for Service.
• Monitors provider orders for patient follow-up orders. Schedules or enters recall as appropriate.
• Provides superior customer service to all patients, external customers (office staff of other offices, hospital, community agencies, etc.), and co-workers.
• Serves as an ambassador of the White House Clinics in all conversations and interactions with these parties.
• Acknowledges that White House Clinics strive to be a patient-centered medical home and, as such, prescribe to team-based delivery of primary care services.

Job Requirements

• Minimum Education: Completion of an accredited program for medical assisting or nursing program.
• Minimum Work Experience: Minimum 1 year medical office experience preferred.
• Required License: Current Kentucky Nursing license or Certification/Registration for medical assisting.
• Basic Life Support Certification.
• Successful applicants will be mature and well organized with pleasant personality and speaking voice.
• Knowledge of medical office procedures, basic computer skills, and patient flow in a primary care setting is preferred.
• Skills in verbal and written communication, multi-tasking as well as proficiency in time management and organizational skills.
• Preference will be given to candidates with previous medical office experience.
• Certification or Registration: Medical assistants must hold a certification or registration that is recognized by a certifying board of their field such as American Association of Medical Assistants (AAMA) or American Medical Technologist (AMT).