Cluster Program Manager - FT 40 hrs Tuesday - Saturday 9:00 AM - 5:00 PM

ESSENTIAL JOB FUNCTIONS

• Works with Program Director to ensure compliance and delivery of program goals and objectives.
• Facilitates and monitors effective day-to-day delivery of services.
• Provides assessment and decision-making skills needed to manage the program and any associated issues on a daily basis.
• Manages assigned budget, monitoring costs and allocation of resources in collaboration with Director.
• Sets and ensures rapport and positive working relationships with clients while maintaining professional ethics and boundaries for all team members.
• Ensures client needs are continuously met, including daily living skills, overall well-being, referrals, entitlements, medical and psychiatric care, transportation, housing, wellness/nutrition, legal services, education and employment.
• Maintains property to ensure building/office is welcoming upon entrance and promotes a clean, safe, and organized work environment for both staff and clients.
• Schedules, attends, and participates in agency, team, and interdisciplinary meetings.
• Facilitates psychoeducational groups as indicated to support client growth and life skill development.
• Maintains company vehicles in good working condition and completes periodic maintenance inspections work orders as necessary, maintaining vehicle cleanliness and operation.
• Prepares and ensures compliance with Quality and Chart audits, Billing audits.
• Maintains benchmark guidelines and develops action plans as identified.
• Ensures continuity of care for delivery of services.
• Supervises program admissions, planning, and discharge processes.
• Plans and facilitates staff and house/community meetings.
• Facilitates coordination with other agencies and community services ensuring appropriate client care.
• Marks documentation of services and the collection of data for contracted/agency reporting.
• Responds to crisis situations and provides appropriate interventions, de-escalation, and debriefing.
• Provides rotating on-call coverage.
• Recruits, selects, and hires staff.
• Documents supervision and performance evaluations consistent with agency policy.
• Provides new staff with program orientation and ongoing professional development and training.
• Addresses concerns with staff or other professionals constructively and in a timely fashion.

QUALIFICATIONS

• Cluster Program Manager: Oversee and manage a minimum of two (2) assigned programs with demonstrated experience and leadership skills.
• Education: Bachelor's degree preferred with at least two (2) years of supervisory or managerial experience. High school diploma or equivalent with at least five (5) years of relevant field experience and three (3) to five (5) years of supervisory experience may be considered.
• Experience: Prior experience working with people with mental illness, addiction disorders, and/or intellectual disabilities is required.
• Licenses and Certifications: Valid Connecticut Driver’s license is required. First Aid/CPR certification or willingness to obtain certification within 90 days of hire is required. Proficient computer skills required, including Microsoft Office and electronic record keeping.