Program Manager & Scheduler

Roles and Responsibilities

• Lead client communication and producer meetings
• Manage contract auditors and track audit schedules and timelines
• Notify auditors of scheduled audits via emails and phone calls
• Cook up with clients on upcoming deadlines and scheduling of audits
• Notify auditors of changes in audit schedules, biosecurity, and/or timelines
• Communicate any audit delays or issues with clients and internal team
• Participate in regular calls with Packers, Industry groups, and certification organizations
• Attend meetings and webinars to stay abreast of industry updates
• Answer client and auditor inquiries
• Source new auditors for program
• Track auditor performance and client satisfaction for future auditor placement
• Maintain detailed record of status for each client and escalate any high priority needs
• Develop and maintain effective, sound, and healthy communication with clients, auditors, and internal and external teams

Required Skills

• Agricultural background and experience
• Bachelor’s Degree in Animal Science or related agriculture field and/or 10 years related experience
• Individual needs to be flexible with their audit scheduling as changes occur with clients
• Experience with customer service and/or management of contractors
• Attention to details and ability to track communication
• Strong ability to provide personable customer service while driving for action with given deadlines
• Exceptional communication skills
• Strong aptitude for professionalism and courtesy
• Self-motivated with a desire for continuous learning
• Able to take direction
• Able to multi-task and manage priorities effectively and efficiently
• Must have a team player attitude

Working Conditions

Urbandale, IA office
Travel: 0-5%