Program Manager

Essential Duties and Responsibilities

• Support new business development
• Provide support to outside sales to assist with new business development
• Collect information and support preparation of proposal for new business development
• Coordinate new program planning and launch preparations
• Establish working relationship and leadership with project team members
• Establish working relationships with customer service representatives
• Confirm or define scope of work
• Review customer-supplied program materials, draft program plan and pre-production schedule
• Ensure services performed meet any applicable regulatory Requirements
• Communicate the confidential concerns and requirement of an NDA agreement and identify known or potential risks to company
• Identify resource requirements
• Identify capital, equipment and NRE requirements
• Define raw material and purchased parts requirements
• Maintain financial tracking and cost management for each program
• Schedule and lead program team meetings reviewing program plan and coordinate launch team activities
• Ensure project activity trackers are kept current and published
• Responsible to keep project on schedule and escalate any bottlenecks
• Responsible to keep project at or under budget
• Responsible for all communication with customer on project status reporting
• Confirm and manage all documentation to be complete and controlled in accordance with procedures
• Ensure customer purchase orders are received, accurate (including review of terms and conditions), invoiced and paid including tooling, capital equipment and NRE/Design services
• Ensure toolmaker and supplier accounts are managed, closed and paid in a timely manner
• Provide project status reports to management
• Primarily responsible for maintaining account relationship and achieving performance goals, profit and Total Customer Satisfaction
• Continuously monitor program activity to achieve margin targets and to confirm price checks
• Serves as primary customer contact for account management
• Identify and pursue new business opportunities within accounts
• Manage sustaining program information such as 2D prints, 3D files, engineering change orders.
• Manage disposition of obsolete material and slow moving inventory.
• Ensure continuous improvement by challenging functional departments to identify opportunities
• Ensure customer entertainment and hospitality during on-site customer visits
• Care for schedule and execution of QBRs with customer

Qualifications

• Bachelor's degree (B. A. or B.S.) required, preferably in engineering, plus one to two years related experience. Or five years' related experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to lead team members and activity, prioritize and support requirements to meet deliverables.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.