Cluster Account Manager

Responsibilities

• Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
• Building and maintaining strong client relationships, ensuring client satisfaction and retention.
• Cooking and maintaining strong client relationships, ensuring client satisfaction and retention.
• Cooking and maintaining strong client relationships, ensuring client satisfaction and retention.
• Cooking and maintaining strong client relationships, ensuring client satisfaction and retention.
• Coordinating support services and resolving operational issues to optimize account performance.
• Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
• Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
• Monitoring progress on device repairs and managing the Ticketing System.
• Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
• Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
• Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
• Meeting staffing requirements and conducting site-specific training and annual refresher courses.
• Developing and maintaining operational procedures and post orders for emergency reference.
• Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.
• Overseeing the implementation of policies and company announcements.
• Fulfilling other contract management duties as assigned by the client.

Requirements

• A minimum of 4-5 years’ security operations management experience
• 3-4 years of data center security supervisor experience
• Experienced in hourly employee relations
• Highly professional and ethical with unquestioned integrity
• Strong planning, organizing, and decision-making abilities
• Conscientious and demonstrated initiative
• Excellent interpersonal skills

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Ability to pass a background check

Skills

• Strong communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Knowledge of data center security protocols
• Experience with ticketing systems and monitoring devices

Benefits

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work