Cluster Account Manager

Responsibilities

• Managing day-to-day contractor operations, including hiring, training, disciplining, and managing personnel.
• Building and maintaining strong client relationships, ensuring client satisfaction and retention.
• Coinciding support services and resolving operational issues to optimize account performance.
• Meting or exceeding cost-saving and operational efficiency goals while prioritizing exceptional customer service.
• Maintaining weekly operating schedules and overseeing payroll completion for contractor personnel, with availability for after-hour emergency response.
• Communicating and implementing metric and procedural updates with the Client Regional Security Manager.
• Monitoring progress on device repairs and managing the Ticketing System.
• Reviewing desk journals, tickets, badge logs, and visitor records regularly, reporting deviations and implementing corrective actions.
• Compiling data for Quarterly Business Reviews (QBRs) and ensuring contract compliance.
• Manning onboarding, training, licensing, and local regulatory requirements.
• Manning alarm violations and managing related reporting and resolutions.
• Handling escalated security issues and emergency situations effectively.
• Developing staff technical and professional skills through coaching, counseling, training, and performance evaluations.
• Maintaining accurate records of contractor personnel and ensuring compliance with company policies.
• Manning staffing requirements and conducting site-specific training and annual refresher courses.
• Developing and maintaining operational procedures and post orders for emergency reference.
• Managing uniforms, equipment, supplies, and vehicles, maintaining appropriate inventories and maintenance schedules.
• Overseeing the implementation of policies and company announcements.
• Fulfilling other contract management duties as assigned by the client.

Requirements

• A minimum of 4-5 years’ security operations management experience.
• 3-4 years of data center security supervisor experience.
• Experienced in hourly employee relations.
• Highly professional and ethical with unquestioned integrity.
• Strong planning, organizing, and decision-making abilities.
• Conscientious and demonstrated initiative.
• Excellent interpersonal skills.

Qualifications

• Experience in managing contractor operations.
• Proven track record in data center security supervision.
• Strong background in employee relations and ethics.
• Exceptional organizational and decision-making skills.
• Outstanding interpersonal and communication skills.

Skills

• Strong leadership and management skills.
• Effective problem-solving and decision-making abilities.
• Excellent interpersonal and communication skills.
• Ability to handle escalated security issues and emergencies.
• Proficiency in managing contractor personnel and resources.
• Knowledge of data center security protocols and best practices.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.

Pay

$110,365.00/ Salary

Schedule

Not specified

Additional Information

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

All Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo.

Securitas Saves discount program is available to eligible employees.

Some populations may have the availability to access earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Benefits may vary based on local requirements and eligibility.