Account Manager

About the role

The Account Manager will manage existing customer accounts and grow the territory with the help of the leadership team. They will interact with site personnel in various departments to sell and support Company's water treatment products and services.

Responsibilities

• Manage existing customer base and grow territory with the help of the leadership team
• Interact with site personnel in various departments to sell and support Company's water treatment products and services for boiler, cooling, RO, process, and drinking water systems at numerous customer locations in a number of industries
• Work onsite at customer locations to provide routine, day-to-day service to determine water treatment program is operating within optimal ranges
• Aid in chemical feed and inventory management
• Manage and place orders, track inventory and usage of product at each customer site and serve as the general face of the Company to assigned customer base
• Deliver value to customer base by conducting routine service and business reviews
• Project professional image of the Company through a positive and helpful attitude and punctual and reliable attendance at all times
• Maintain professional and technical knowledge in order to provide sound water treatment recommendations to customers; continuously strive for professional improvement by taking advantage of the Company’s continuous online training and mentorship opportunities
• Be a team player and mentor to the team
• Local travel is expected and ongoing, including up to 30% of travel outside of assigned region, which will involve overnight stays

Requirements

• High school diploma or equivalent
• Prior work experience in a technical sales role
• Strong communication and customer service skills with the ability to explain technical concepts to non-technical clients and stakeholders
• Mechanical and technical aptitude with the ability to diagnose and resolve technical issues efficiently
• Knowledge of Microsoft Word, Excel and PowerPoint and ability to learn internal business systems
• Ability to work independently and effectively plan, organize and execute activities
• Ability and willingness to be away from home for overnight travel (up to 30% of the time)
• Ability and willingness to physically provide service at customer facilities within a wide range of environments; must be able to lift a minimum of 50lbs. without assistance
• Valid driver’s license and willingness to abide by Company standards for operating a motor vehicle
• Ability and willingness to be away from home for overnight travel (up to 30% of the time)
• Ability to pass a respirator fit test and wear a half-or full-face respirator

Qualifications

• Bachelor’s degree in Engineering, Chemistry or other relevant field of study
• Past work experience in technical sales and service in industrial water treatment or specialty chemicals industry
• Familiarity with water treatment industry regulations and standards
• Advanced certifications or training in water treatment technologies

Skills

• Technical Sales
• Customer Service
• Water Treatment Recommendations
• Technical Diagnostics
• Microsoft Office Suite
• Physical Work Environment
• Travel

Benefits

We offer a comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off. An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class.