Account Manager

At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. This is a hybrid or remote position available in Auburn, NY, Pelham, NY, Staten Island, NY, Uniondale, NY, or Williston Park, NY.

Responsibilities

• Manage all aspects of clients’ personal insurance needs, from information gathering, preparing applications and renewal marketing to policy administration.
• Explain coverages and types of policies, suggest specific coverage enhancements, and resolve general customer inquiries.
• Develop and maintain strong professional relationships with clients, their representatives, and insurance company personnel.
• Accurately and efficiently maintain electronic client account records and electronic file documentation while processing rewrites, endorsements, cancellations, and renewals.
• Participate as a team member in a fast-paced, growing sales environment open to continuous improvement.

Requirements

• Minimum high school degree or GED required.
• NY State Personal Lines license required.
• Minimum of 3 years of personal insurance experience required.
• Exceptional aptitude for customer service with a minimum of five years of Personal Insurance industry experience, including experience with personal middle market carriers such as Travelers, Hanover, Utica, Plymouth Rock, and high net worth carriers such as Chubb, PURE, Berkley One & Cincinnati.
• Ability to thrive in a fast-paced environment.
• Upbeat attitude and strong written, verbal, and organizational skills.
• Excellent time management and problem-solving skills with strong attention to detail and ability to prioritize.
• Proficiency with Microsoft Office and AMS.

Benefits

• Compensation: $65,000–$75,000/yr.
• Company-paid life insurance, long-term and short-term disability.
• Medical, dental, vision, and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.