Club Wild Players Club Hostess/Host

About the role

This position involves providing exceptional customer service to Players Club members while staffing the Players Club station.

Responsibilities

• Promptly and graciously greets each guest approaching the Players Club station.
• Provides information and assistance to guests on the Players Club program and/or promotions.
• Focuses on strong guest service, through an accurate tracking of customer play and extends service amenities accordingly.
• Develops club membership, and communicates with casino operations on length of guest stay or play.
• Enrolls new members, enter them into the database, and issues Player Club cards and instructions.
• Professionally and efficiently provides guest redemption awards as outlined.
• Remains knowledgeable of casino programs, events, promotions, and guest services to provide an accurate release of information.
• Participates in casino/club activities/events by contributing to an exciting atmosphere when utilizing the PA system, with direct guest contact and in all dialogue promoting Wildhorse operations.
• Maintains a clean and organized workstation at all times.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
• Promotes a clean, safe, and healthy work environment for employees and guests.
• Promote Wrc Quality Service Standards

Qualifications

• One (1) year of frontline guest service skills is required.
• Demonstrates effective computer literacy skills with Microsoft programs and database systems.
• High School Diploma or GED or ten (10) years of experience.
• Accurately and efficiently handles cash and/or prizes for promotions.
• Requires strong math skills, cash handling, and computing redemption.
• Need to stand and walk for long periods in a noisy environment; and perform repetitive motions with wrists, hands, and fingers.
• Effective communication skills - verbally able to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
• Flexible scheduling and ability to work weekends, shift work, and holidays.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.