Club Receptionist

About the role

The Club Receptionist, also known as the “Director of First Impressions,” is responsible for greeting, supporting, and ensuring members are checked into the club with a smile. This individual will be the first point of contact for members and will partner with multiple departments to ensure members' concerns are handled in a timely manner.

Responsibilities

• Welcome all individuals into the club; assist members, guests, and vendors as needed.
• Monitor and carry out accurate check-in procedures for all members, guests, and employees.
• Exhibit excellent customer service skills at all times.
• Complete job duties while multitasking.
• Maintain a clean and organized workspace for the reception associates.
• Re-route calls and alert various departments on visitors and guests.
• Handle difficult situations in a calm manner while remaining professional.
• Communicate effectively with team members and management.

Requirements

• Must be authorized to work in the USA (E-Verify used).
• Similar experience preferred.
• Great communication skills with the ability to handle difficult situations.
• Must be available to work various shifts (early mornings, late evenings, and weekends).
• Must be able to work well in a team setting.
• Great organizational and time management skills.

The physical demands include, but are not limited to, standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.

Pay

$20.00 per hour

Schedule

• Friday: 4:45am–1:15pm
• Saturday: 6:45am–3:15pm
• Sunday: 6:45am–1:15pm

Benefits

Time Off & Retirement

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave

Health & Wellness

• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife

Employee Perks

• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services, and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement