Club Concierge - Cavalier Beach Club
HEI Hotels & Resorts is proud to welcome the Cavalier Beach Club, part of the iconic Historic Cavalier Hotel and Beach Club collection, to our growing portfolio of distinguished properties. Located along the Virginia Beach oceanfront, this exclusive private beach club delivers a refined coastal experience with elevated dining, resort-style amenities, and panoramic Atlantic Ocean views. The Beach Club combines relaxed luxury with exceptional service, creating memorable experiences for members, guests, and visitors alike.
At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. We are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence.
About the role
The Club Concierge is responsible for delivering exceptional guest service to all guests of the Cavalier Beach Club. This role ensures efficient day-to-day operations of the Cavalier Beach Club registration, Member’s lounge, and pool deck, including cleanliness and safety of the assigned area at all times. The Club Concierge may also be cross-trained in food and beverage setup and delivery to ensure an above-average guest experience. The successful candidate will be friendly, professional, well-groomed, flexible in work schedule and assignments, and have exemplary attendance.
Responsibilities
- Handle guest registration as required based on Cavalier Beach Club access policies and procedures for the current season.
- Assist guests with all pool deck needs, including seating, umbrella placement, towel refresh, and food and beverage orders.
- Arrange guest transportation to and from Cavalier Beach Club as requested.
- Maintain cleanliness and organization in the Member’s lounge.
- Assist with responsibilities in the Cavalier Beach Club grille as needed based on business demands.
Pay
Salary Range: $13.00 - $14.00 hourly. This role is not tipped/service charge eligible and does not include discretionary performance bonuses.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness.
- Physical and Mental Wellness: Competitive medical and dental programs through Anthem Blue Cross Blue Shield, as well as vision insurance programs through EyeMed.
- Time Off: Vacation, sick, and holiday programs.
- Additional Coverage: Pet insurance through the ASPCA, supplemental/spousal/child life insurance, and short- and long-term disability plans.
- Financial Wellness: 401(k) Savings Plan with matching funds, and discounts through 'YouDecide' and Hotel Room Discount programs.
Specific details and eligibility of these programs vary by location and employment status.