Club Lounge Concierge

About Us

Excellent service is a tradition at the Sheraton Music City Hotel. Our facility has 410 rooms and 32,000 square feet of centralized and elegant meeting space. With dedicated associates, we are poised to exceed our guest’s every need. We are a fun, energetic, and enthusiastic team that has a passion for delivering outstanding service to both our guests and fellow team members.

At HEI, we are dedicated to building a diverse and inclusive workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to apply. You may be the perfect candidate for this or other roles within our organization. We value U.S. military experience and invite all qualified military candidates to apply.

Responsibilities

• Quickly clear dirty table settings and prepare table for resetting.
• Promptly and consistently reset all service ware.
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments.
• Take care of guests with their breakfast experience and replenish as necessary.
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Knowledge of the appropriate table settings and service ware.
• Ability to grasp, lift, and/or carry, or otherwise, transport up to 50 lbs with or without reasonable accommodations.
• Ability to move or push goods on a hand cart/truck weighing a maximum of 150 lbs with or without reasonable accommodations.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness.

• Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
• Vision insurance programs through EyeMed.
• Vacation, Sick, and Holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, Spousal, and Child Life insurance.
• Short- and Long-Term Disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and Hotel Room Discount programs.

Specific details and eligibility of these programs vary by location and employment status. Associates also enjoy free parking, complimentary meals, and incentives for exemplary performance.