Clubhouse Concierge

The Miami Marlins are building for sustainable success through a commitment to being great teammates, driving innovation, and thinking three years ahead. These pillars shape how we work, support one another, and create a winning environment.

About the Role

The Clubhouse Concierge plays a key role in creating a first-class daily experience for our players and staff. This position combines clubhouse operations, team travel, player logistics, hospitality, and relationship-building to help create an environment where players can focus on development and performance. The ideal candidate is highly organized, service-minded, proactive, and comfortable operating in the fast-paced and constantly changing environment of professional baseball. They anticipate needs, solve problems quickly, communicate effectively, and take pride in the details that help a team operate at a high level.

Responsibilities

February through October

Team Travel & Logistics

• Coordinate team travel throughout the season, including flights, hotels, ground transportation, itineraries, and other travel-related needs.
• Communicate travel plans and updates clearly and efficiently to players, coaches, and staff.
• Anticipate potential travel challenges and proactively identify solutions to create a smooth experience for the team.

Player Movement

• Coordinate travel for players joining, departing, or moving between affiliates.
• Book flights and other transportation while communicating directly with players and relevant staff to ensure seamless transitions.
• Respond quickly and effectively when roster moves or other last-minute changes occur.

Clubhouse Experience

• Help create and maintain a welcoming, energetic, professional, and player-centered clubhouse environment.
• Build positive relationships with players, coaches, and staff while serving as a reliable resource for day-to-day needs.
• Anticipate needs and identify opportunities to continuously improve the player and staff experience.

Meals & Hospitality

• Coordinate daily meals and catering for players and staff during home games and other team activities.
• Manage meal schedules, deliveries, vendor communication, and setup to ensure consistent and reliable service.
• Partner with appropriate staff to support the nutritional needs of players.

Laundry, Equipment & Clubhouse Upkeep

• Manage daily clubhouse laundry operations to ensure uniforms, apparel, towels, and other items are clean and prepared when needed.
• Maintain a clean, organized, and professional clubhouse environment.
• Assist with clubhouse inventory, supplies, equipment organization, and other operational needs.

Events & Organizational Support

• Support special events, camps, and community or organizational initiatives, including programs such as Draft Camp.
• Assist with additional Player Development and Baseball Operations projects as needed.

November through January

Off-Season Projects & Initiatives

• Support Player Development, Clubhouse, and Baseball Operations projects throughout the offseason.
• Assist with planning and preparation for the upcoming season, including identifying opportunities to improve clubhouse operations and the player experience.

Dominican Republic & Instructional Support

• Assist with logistics for instructional programs and organizational activities in the Dominican Republic.
• Coordinate travel, accommodations, transportation, and other operational needs for participating players and staff.

Clubhouse Preparation & Maintenance

• Maintain clubhouse organization throughout the offseason.
• Support inventory management, equipment organization, cleaning, purchasing, and preparation for Spring Training and the upcoming season.

Off-Season Camps

• Participate in instructional camps, development programs, or other organizational events as assigned.
• Provide operational and clubhouse support to help create a high-quality experience for participating players and staff.

Our Values

We Are Great Teammates

• Supports and encourages colleagues.
• Provides and receives feedback without judgement or ego.
• Holds one another to a high standard.
• Provides help and encouragement proactively.
• Assumes positive intentions from others.
• Looks for ways to help make their teammates better.

We Are Innovators

• Embraces a growth mindset.
• Challenges conventional wisdom.
• Unafraid to fail.
• Pushes boundaries and doesn't accept impossible.
• Asks why and asks why not.

We Think Long-Term

• Asks: what can I do today that will pay off a year from now.
• Eschews instant gratification for bigger benefits in the future.
• Always trying to think three steps ahead.

Requirements

• A service-first mindset and genuine desire to support players, coaches, and staff.
• Strong organizational skills with exceptional attention to detail.
• Ability to manage multiple priorities and adjust quickly when plans change.
• Strong communication and relationship-building skills.
• A proactive approach to problem-solving and an ability to anticipate needs before they become issues.
• Comfort working in a fast-paced, team-oriented professional sports environment.
• Willingness to work nontraditional hours, including nights, weekends, holidays, and extended hours during the baseball season.
• Ability and willingness to travel as required.
• Discretion and professionalism when handling sensitive player, staff, and organizational information.
• A commitment to being a great teammate, finding innovative ways to improve how we operate, and thinking beyond the immediate task to build better systems for the future.