Regency Club Concierge

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Regency Clubs at Hyatt are exclusive, private lounges that cater to VIPs and frequent stay members. These clubs offer a variety of food and beverage services as well as current periodicals and the latest in media options and technology.

About the role

The Regency Club Concierge is responsible for answering questions and making reservations or recommendations, engaging in casual conversation, and indulging special requests for lounge guests. View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full‑service hotel.

Responsibilities

• Answer guest questions and provide recommendations.
• Make reservations for guests as needed.
• Engage in casual conversation to enhance the guest experience.
• Fulfill special requests and ensure guest satisfaction.

Qualifications

• A true desire to satisfy the needs of others in a relaxed environment.
• Refined verbal communication skills.