Club Ambassador

About the role

Barton & Gray Mariners Club is dedicated to providing its Members with unmatched experiences on the water, operating over 90 Yachts in 33 harbors, and offering a range of products including Day-boating, Sport-fishing, Overnight Cruising, and more. Reporting directly to the Director of Business Development, the Club Ambassador is a relationship driven business development and account management role responsible for overseeing Member retention and harbor development/growth with a Member-first approach. The Club Ambassador is a cross-departmental liaison supporting Members, Captains, Member Services, Sales, Events, and Senior Leadership. Their mission is to elevate member satisfaction, drive local business development, and strengthen harbor-level engagement. The Club Ambassadors serve as the face of Barton & Gray within their markets, developing meaningful relationships with prospective Members, current Members, community partners, and other influential individuals and organizations.

Responsibilities

• Develop and execute a regional business development strategy designed to generate qualified membership leads and grow Barton & Gray's presence within assigned markets.
• Serve as an active representative of Barton & Gray within the local community while proactively generating new membership opportunities through personal networks, referrals, local organizations, clubs, businesses, hotels, strategic partnerships, events, community engagement, and other relationship-driven prospecting efforts.
• Own self-generated leads through the full sales cycle, including initial outreach, qualification, discovery, relationship development, hosting demo cruise, follow-up, objection handling, closing and onboarding.
• Act as a liaison for Members within assigned harbor, including member experience opportunities and service mishaps in partnership with the Member Services team.
• Maintain accurate and timely records of prospect activity, opportunities, Member relationships, and next steps within the Club's CRM and Internal Software.
• Ensure product & hospitality consistency across all points of Member interaction including onboard, training, harbor activities, and more.
• Constantly evaluate Club locations within region and provide feedback to Locations Manager.
• Strategize yacht allocation and timing in conjunction with B&G Logistics Department to maximize member satisfaction within region.
• Evaluate all points of Day boating-Member interaction and provide recommendations for improving the Member experience.
• Lead efforts to identify & assist with opening of new harbors within Region of oversight.
• Actively coordinate, execute, and attend regional Member-events with assistance from B&G Brand Studio.
• Gain a deep understanding of Barton & Gray's Membership products, fleet, experiences, pricing, and value proposition in order to confidently represent and sell the Club.
• Stew as needed at the request of Members & Supervisor.

Requirements

• Proven experience in account management.
• Strong track record of account management and retention.
• Proven ability to communicate recommendations to executive management team.
• Solid technical background with understanding of Member CRM and database management.
• Skilled at working effectively with various interdepartmental needs.
• Excellent written and verbal communication skills.
• This position is based out of Naples, FL with seasonal travel required to New England Markets as needed.

Benefits

• Paid Time Off
• 401k Retirement Plan with competitive employer match
• Health, Dental and Vision plans offered through United Health Care
• Employer paid Short Term Disability
• Telephone Reimbursement
• Company Recognition Incentives at 3 & 5 Years of Service

Pay

• Competitive Pay
• Commission Eligibility