Collectors Clubhouse Ambassador

About the role

Build rapport within the collector community, specifically with other collectors of all genres and levels. Meet the athlete where they are in their collecting journey, creating a tailored and unparalleled Athlete service experience.

Responsibilities

• Engage in selling and service behaviors by providing athletes with outstanding store experience including greeting athletes, providing a variety of accessories, sharing product knowledge etc.
• Follow market trends, local events, and social media awareness that engages the athlete in and out of the store.
• Understand what impacts card values such as condition, demand and rarity.
• Using inventory movement apps such as StockIt, ReceiveIt and SIM dashboard to accurately manage on hand and in bound inventory.
• Responsible for the management and action of Homeplate tasks to include coordinating new product launches.
• Ensure visual merchandising and presentation standards are executed by following established clubhouse sets, signing requirements, price changes, replenishment and recovery processes, in-stock, etc.
• Leverage data analysis to identify sales trends, top sellers, and opportunities in the Collectors Clubhouse.
• Ability to adjust visuals based on market trends (i.e. moving products seasonally).
• Lean on expertise of the industry to communicate why some items are better suited for certain athletes and align the athlete's needs to appropriate products (i.e., standard or elevated items).
• Adapt sales style appropriately and leverages in store technology when appropriate to gather insights that in turn help inform recommendations.
• Promote an in-store experience by influencing athletes to "Rip" cards within Collectors Clubhouse.
• Act as a trusted advisor of card collecting within the community.
• Ability to communicate Collector's Clubhouse policies and procedures with all athletes.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintain confidentiality of all Company information.
• Comply with all workplace safety programs.
• Attend onsite and offsite training (e.g. University series) to gain additional selling skills and knowledge.
• Support the team with Store related Events.
• Perform other tasks as assigned by management.

Qualifications

• High School Diploma or Equivalent
• 1 - 3 Years of experience
• Active card collectors preferred