Cloud Production Support and Infrastructure Specialist
Job Description
Education Requirements: High School diploma or equivalent
PREFERRED EDUCATION: Bachelor's degree
Must Have Skills/Attributes
- AWS
- Infrastructure
- Linux
- Production Support
- Security
- System Administrator
- Vulnerability Experience
Required Minimum Education
High School diploma or equivalent
Desired
- Production support and operations (5+ yrs)
- AWS Cloud Infrastructure (5+ yrs)
- Linux and Server administration (5+ yrs)
- Security, Access, and vulnerability management (5+ yrs)
- Tooling and workflow management (5+ yrs)
Job Overview
The IAA Production Support & Infrastructure Specialist will help ensure the stability, security, and operational readiness of the IAA platform across cloud infrastructure, application support, access management, and production operations. This role will partner closely with development, infrastructure, InfoSec, accounting, and service desk teams to troubleshoot issues, support AWS and server environments, manage operational workflows, and improve support processes for a business-critical investment accounting and reporting platform.
Responsibilities
- Platform Operations & Infrastructure Support
- Administer and support AWS environments across Dev, UAT, and Production, including EC2, VPCs, Bastion hosts, S3, Lambda, CloudWatch, GitLab runners, and AWS Certificate Manager
- Maintain Red Hat Enterprise Linux and Windows server components, including patching, package management, server reboots, vulnerability remediation, and environment readiness activities
- Support infrastructure planning for global expansion, including Snowflake integration, multi-region AWS deployments, and operational readiness for new platform capabilities
- Application Support, Monitoring & Incident Management
- Provide production support for the IAA web reporting interface and related backend components, including SAP S/4HANA, PostgreSQL, S3 storage, ETL pipelines, StepStream, and Bloomberg integrations
- Monitor application and infrastructure health using AWS CloudWatch, system email alerts, ServiceNow notifications, GitLab Service Desk, and Azure DevOps boards
- Triage incidents, coordinate resolution across development, infrastructure, accounting, and service desk teams, and support the transition of support processes into ServiceNow
- Access Management, Security & Compliance
- Manage onboarding and access provisioning for internal and external users, including user detail collection, client ID assignment, Okta enrollment, MFA setup, and coordination with InfoSec and Service Desk teams
- Respond to vulnerability alerts, assess impacted components, apply patches or remediation steps, and document actions in accordance with support and compliance processes
- Support certificate lifecycle management, including renewals, imports, and automation opportunities using AWS Certificate Manager and Venafi
- Process Improvement, Documentation & Collaboration
- Create and maintain operational documentation, runbooks, support procedures, and knowledge-sharing materials for recurring support activities
- Identify opportunities to improve support processes, automate manual steps, reduce operational risk, and improve consistency across environments
- Collaborate with accounting, development, infrastructure, InfoSec, and service desk partners to ensure stable platform operations and compliant support practices
Qualifications
- Experience supporting investment accounting, financial reporting, asset management, or other regulated financial services platforms
- Working knowledge of Snowflake concepts, data pipelines, batch processing, or downstream reporting integrations
- Prior experience supporting globally distributed applications or multi-region cloud environments
- Familiarity with automation or scripting using shell scripts, Python, GitLab CI/CD, or infrastructure-as-code concepts
- Experience working with certificate automation, secrets management, Venafi, or enterprise certificate renewal processes
- Practical exposure to SAP S/4HANA or SAP HANA, PostgreSQL, ETL workflows, file-based integrations, S3-backed storage patterns, and production data/reporting support
- Exposure to ITIL-based support processes, change management, incident management, problem management, or operational risk controls
- Ability to translate recurring support issues into process improvements, runbooks, monitoring enhancements, or automation opportunities
Benefits
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
Rose International is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.