Cloud & Infrastructure Specialist

What we do

TELUS Health Retirement and Benefits Solutions administers pension and benefits plans for nearly nine million members across Canada and the United States. Our Cloud and Infrastructure team is the backbone of this mission.

What you'll do

• Work on a team that values proactive problem-solving, continuous learning, and taking ownership of the systems you manage.
• See the direct impact of your work through satisfied clients and team members who rely on you.
• Grow your cloud and automation expertise in a supportive environment.
• Build, maintain, and optimize cloud and server infrastructure that supports millions of plan members.
• React to infrastructure alerts and resolve issues efficiently while maintaining SLA commitments.
• Perform server patching and OS upgrades, ensuring systems stay secure and up-to-date.
• Participate in disaster recovery planning and execution—keeping business continuity top-of-mind.
• Support software deployment activities and help teams get new solutions into production safely.
• Respond to requests from administration teams, clients, and internal users with technical guidance and solutions.
• Manage your ticket queue strategically, balancing urgent needs with quality work.
• Explain complex technical concepts in ways non-technical stakeholders can understand—a real leadership skill.
• Create clear technical documentation that helps others understand our infrastructure and procedures.
• Maintain our configuration management database (CMDB) as the single source of truth for our systems.

What you bring

• Must-haves:
• Diploma in Computer Science or equivalent education/hands-on experience
• 3–5 years of experience in infrastructure engineering, including ticketing systems
• Strong proficiency with Windows and Linux operating systems
• Solid skills in PowerShell and scripting languages
• Proficiency with Microsoft Office suite
• Excellent written and verbal communication skills
• Strong server infrastructure management fundamentals
• A genuine customer service orientation—you want to help people and teams succeed
• Ability to think analytically, solve problems creatively, and manage multiple priorities
• Self-motivated and collaborative—you work well independently and as part of a team
• Quick learner who's excited about tackling new challenges
• Nice-to-haves:
• Familiarity with deployment automation technologies
• Experience with Google Cloud or Microsoft Azure platforms
• Experience with ServiceNow ticketing systems

Salary Range

$65,000 - $85,000 USD

Benefits

• Comprehensive total rewards package highlighting competitive salary and bonus structures
• Minimum 3 weeks of vacation
• Flexible benefits plan to meet the needs of you and your family
• Generous company matched pension
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more...