Cloud & Infrastructure Program Director

Responsibilities

• Provide end-to-end leadership for a large Application and Infrastructure Managed Services engagement covering application support, infrastructure operations, platform services, and 24×7 operations.
• Establish and operate a robust governance model including weekly, monthly, and quarterly service reviews with senior customer stakeholders.
• Ensure SLAs and OLAs are consistently met, drive operational KPIs, and lead continuous service improvement initiatives.
• Coverage of multi-tower teams including Applications, Infrastructure, Cloud, Network, Security, and Service Desk.
• Coordinate seamlessly across multi-tower teams including Applications, Infrastructure, Cloud, Network, Security, and Service Desk.
• Act as the primary onsite point of contact for customer leadership, managing communications, expectations, and escalations.
• Translate customer business priorities into actionable delivery plans and execution roadmaps.
• Oversee incident, problem, and change management processes to ensure service stability and risk mitigation.
• Drive root cause analysis, preventive actions, and operational risk management initiatives.
• Ensure compliance with customer processes, security standards, contractual obligations, and audit requirements.
• Lead and mentor a large cross-functional delivery organization, driving accountability and high performance.
• Own program financials including P&L management, budgeting, forecasting, and cost optimisation.
• Ensure contract compliance, SOW governance, and effective change order management.
• Identify opportunities for growth, transformation, automation, and long-term value creation.
• Partner with customer teams to define and execute a multi-year transformation and modernization roadmap.

Requirements

• 16–20+ years of overall IT experience with a minimum of 5+ years managing large-scale managed services programs.
• Strong expertise in Application Support, Infrastructure Operations, Cloud services, and ITIL-based service management.
• Proven experience leading large, global 24×7 delivery teams across multiple service towers.
• Demonstrated ability in delivery governance, service operations, and performance management.
• Excellent executive communication, stakeholder management, and customer-facing leadership skills.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience working onsite with enterprise customers.
• Proven experience managing program financials, contracts, and service delivery engagements.

Qualifications

• Experience working in the technology or telecommunications domain.
• Professional certifications such as PMP, ITIL, Scrum Master, or relevant Cloud certifications.

Pay

The annual salary for this position is between $180,000 to $195,000+ depending on experience and other qualifications of the successful candidate.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan