Cloud Demand Manager

Location: Chandler, Arizona (Hybrid)
Employment Type: Contract
Contract Duration: 11 Months

About the role

We are seeking a Cloud Demand Manager to oversee the end-to-end demand intake process for Internal Cloud Platform services. This role is responsible for the evaluation, normalization, and prioritization of service requests. You will be accountable for generating accurate demand forecasts and ensuring alignment between demand, platform capacity, funding models, and delivery constraints.

Responsibilities

• Manage the demand intake process, including evaluation and prioritization.
• Produce accurate demand forecasts for cloud platform services.
• Align demand with platform capacity, funding models, and delivery constraints.
• Own and maintain the demand management process, intake criteria, and reporting cadence.
• Analyze intake requests and model their impact on capacity.
• Maintain demand backlogs and integrate demand data into planning and governance workflows.
• Collaborate with finance, governance, and platform teams to translate demand into actionable plans.

Requirements

• 4–5 years of experience managing demand intake, prioritization, or portfolio planning for shared technology services.
• Strong analytical skills with experience in modeling capacity constraints, utilization, and delivery trade-offs.
• Familiarity with cloud or infrastructure consumption patterns.
• Experience working with finance, governance, and platform teams.
• Cloud Demand Management, Capacity Planning, and Financial Management skills.
• Familiarity with Agile tools such as Jira.

Preferred Qualifications

• ITIL Demand or Financial Management certification.
• 5-7+ years supporting infrastructure or cloud portfolio management.
• Experience with capacity planning tools or service portfolio platforms.
• Exposure to virtualization or platform capacity modeling.

Benefits

• Supplemental medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team and certified Career Coach.