Cloud Administrator - SME

Responsibilities

• Provide subject matter expertise in multi-cloud operations, primarily across Azure and GCP.
• Design, implement, and optimize scalable, resilient, and high-performance cloud architectures.
• Lead the development and enhancement of Infrastructure-as-Code (IaC) and automation frameworks for provisioning and configuration management.
• Oversee and continuously improve DevSecOps pipelines, enabling seamless integration, testing, deployment, and release management.
• Monitor, maintain, and optimize system performance, availability, and reliability across complex cloud environments.
• Drive advanced system administration practices, including patching, configuration management, and platform hardening.
• Lead troubleshooting, incident response, and root cause analysis (RCA) for critical infrastructure and application issues.
• Develop and maintain operational standards, runbooks, and knowledge base documentation to ensure consistency and governance.
• Collaborate with cross-functional teams (DevSecOps, Cybersecurity, Data Engineering, and Platform Engineering) to support integrated solution delivery.
• Define and implement backup, disaster recovery, business continuity, and asset management strategies.
• Provide technical leadership and recommendations to improve platform efficiency, reliability, and operational maturity.
• Research, diagnose, and resolve complex issues across cloud platforms and SaaS solutions.
• Support pre-release validation, testing, and documentation for new features and platform enhancements.
• Manage and support account and subscription governance across cloud environments.
• Provide knowledge transfer, mentoring, and guidance to team members and stakeholders.
• Act as an escalation point for L1/L2 teams and ensure effective case and incident management.
• Oversee day-to-day operations of the technical support/function team, ensuring SLA adherence and service excellence.
• Serve as the primary point of contact and trusted advisor within the domain for technical guidance and issue resolution.
• Represent business and operational requirements in cross-team initiatives and projects.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in cloud computing, with at least 3 years in a senior technical role.
• Proven track record of delivering high-quality cloud solutions and managing complex IT infrastructures.
• Strong understanding of Azure and Google Cloud Platform (GCP), including architecture design, implementation, and optimization.
• Experience with Infrastructure-as-Code (IaC) tools such as Terraform, Ansible, or similar.
• Hands-on experience with DevSecOps practices, including CI/CD pipelines, automated testing, and continuous monitoring.
• Excellent problem-solving skills and ability to troubleshoot and resolve complex technical issues.
• Strong communication and collaboration skills, with the ability to work effectively in a cross-functional team environment.
• Experience with cloud security best practices and compliance standards.
• Knowledge of backup, disaster recovery, and business continuity strategies.
• Ability to mentor and train junior staff on cloud technologies and best practices.