CLN Collections Specialist, Part Time, Days

Responsibilities

• Identifies delinquent accounts, aging period and payment sources.
• Reviews each account by computer, reports and other information sources.
• Performs collection actions including contacting patients by statement, telephone and letter for all current accounts as well as old company accounts.
• Evaluates patient financial status and establishes budget payment plans.
• Reviews accounts for possible assignment to collection agency, makes recommendations to Controller and prepares information for collection agency.
• Identifies and resolves patient billing complaints.
• Researches guarantor credit balances.
• Affords assistance in answering telephone, routing calls and providing requested information as needed.
• Regularly reviews and acts on deceased and no statement accounts per office policy.
• Affords assistance in care and maintenance of department equipment.
• Participates in educational activities and attends required meetings.
• Maintains strictest confidentiality.
• Performs related work as required.

Qualifications

• Education Required: High School Diploma or GED.
• Education Preferred: Not specified.
• Experience: One year of collection experience.
• Additional Skills/Abilities: Requires knowledge of medical billing/collection practices, basic medical coding, insurance agency operating procedures and practices, governmental legal and regulatory provisions related to collection activities, computer applications, use of calculator, establishing and maintaining effective working relationships, communication skills, ability to work independently, knowledge of organization's policies and procedures, confidentiality of sensitive information, effective work habits.