CLM Application Analyst

About the role

Bring your passion to Texas Health so we are Better + Together. This hybrid role is based at Texas Health Corporate, 612 E. Lamar Blvd., Arlington, TX 76011, with full-time day hours (8:00 am–5:00 pm) and a 40-hour work week; hybrid work is allowed at the manager’s discretion.

Responsibilities

• Configuration Management: Lead updates to configuration; document requirements; update configuration; support testing; and promote configuration to upper environments. Update current contract types, templates, data attributes, and workflows to meet end-user requirements or build new ones. Coordinate enhancement requests into two-week sprints and deliver consistent updates to the application (30%).
• Release Management: Coordinate with stakeholders to manage Icertis release updates, impacts to configuration and process, knowledge sharing, and testing in preparation for new features and functionality (10%).
• User Management: Create, provision, de-provision, and manage user accounts and groups; assign roles and privileges to ensure appropriate access levels; provide technical support to users, troubleshoot issues, and ensure timely resolution of application-related problems; act as liaison between Texas Health and Icertis technical customer support teams (20%).
• Security Management: Configure and manage security settings, including creating security groups and assigning privileges based on contract types and user roles (20%).
• Organization Management: Manage the organizational structure, including units and groups, to align with business needs (10%).
• Data Management: Perform tasks such as managing master data tables, uploading legacy documents, deleting agreements, and syncing documents linked to agreements (10%).

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Four years of contract lifecycle management application administration experience.

Skills

• Icertis CLM functional experience preferred.
• Strong customer service skills.
• Proven experience as an Application Administrator or similar role, preferably with Icertis or other contract management systems.
• Strong understanding of user and security management principles.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Knowledge of contract management processes and best practices.
• Familiarity with ITIL or other IT service management frameworks.

Physical Demands

Sedentary.